Crypto Com

On December 6 2021 my account was hacked on Crypto.com, I could not get into my account at the time of the *** as a result I lost 20000**** shares of Shibu Uni and my bank card was compromised the hackers took money from my ban k and bought more crypto, once I was able to get into my account I immediately started chatting with Crypto.com (which is the only way to get ahold of them) they asked me to do some security things so I could identify myself, then of coarse they locked my account down, I disputed the charge the hackers spent on Crypto.com, today date is December 22,2021 and there has been no resolution to this issue I cannot access my account at all , Crypto.com said in order to access my account I would have to undisputed the charges with my bank and of coarse I said no but *** if you need proof here's the chat from day 1 Nini from Crypto.com On Tue, Dec 21, 2021 at 06:36 AM, "Donald Elrod" wrote: My bank will handle this from here on out On Tue, Dec 21, 2021 at 06:28 AM, "Nini" wrote: I fully understand your concerns ,Donald, but upon further investigation this is all I can provide as update right now. On Tue, Dec 21, 2021 at 06:26 AM, "Donald Elrod" wrote: Lol that we will see my banknis FFIC insured you guts had a vreach in security which resulted in fraudulent charges on my bank account this was on line which is a federal offense which requires a federal investigation to resolve so good luck On Tue, Dec 21, 2021 at 06:23 AM, "Nini" wrote: I am afraid that until we get the cancellation letter we cannot proceed any further. On Tue, Dec 21, 2021 at 06:21 AM, "Donald Elrod" wrote: Open my account other than that no to chat my bank will be in touch On Tue, Dec 21, 2021 at 06:18 AM, "Nini" wrote: We remain online anytime to help further. On Tue, Dec 21, 2021 at 06:17 AM, "Donald Elrod" wrote: Thank you On Tue, Dec 21, 2021 at 06:16 AM, "Nini" wrote: The whole conversation is already in your email as the in-app chats are also forwarded to your email. On Tue, Dec 21, 2021 at 06:14 AM, "Donald Elrod" wrote: My bank has offered to help me out with this situation that yall have put me in so they will be getting more involved soon I also filed a complaint with the federal government to help with this next I'm going on Twitter and Facebook to try and get help Please put these chats in email form On Tue, Dec 21, 2021 at 06:12 AM, "Nini" wrote: Thank you for the reply ,Donald, but from what I see we can only lift the restriction if we have a cancellation letter, as the issue should've been reported first to us , not the bank ,in order to be handled properly. My colleagues updated me that we are only able to lift the restriction if we have a cancellation letter from the bank. On Tue, Dec 21, 2021 at 06:11 AM, "Donald Elrod" wrote: I'm not doing that I did not make those charges , that's already done my bank card was changed and the money will be back in my account soon, and the dispute will be over On Tue, Dec 21, 2021 at 04:29 AM, "Nini" wrote: Donald, this is the feedback my colleagues gave me: In order to lift the restrictions, a chargeback cancellation letter by the issuing bank must be provided confirming that the user no longer wishes to dispute/chargeback is reversed. Please,provide us with one and we will fully enable the account. On Tue, Dec 21, 2021 at 04:18 AM, "Nini" wrote: Hello again Donald, I fully understand your concern but there is a specific process we need to follow. I will once again check with the respective team. On Tue, Dec 21, 2021 at 04:14 AM, "Donald Elrod" wrote: You should be resolvingbthis issue 15 days is ridiculously long On Mon, Dec 20, 2021 at 10:58 PM, "Nini" wrote: Hello there Donald Thank you for reaching out. I have once again contacted the respective team and once they give me an update I will inform you immediately. On Mon, Dec 20, 2021 at 10:04 PM, "Donald Elrod" wrote: Lol that's obvious On Mon, Dec 20, 2021 at 09:18 PM, "Steffen" wrote: It is not, no, but I am afraid that we are not able to share any internal information in regards to our departments, but as promised we will notify you once the account is enabled. On Mon, Dec 20, 2021 at 09:06 PM, "Donald Elrod" wrote: Is the relevant team is that there name relevant On Mon, Dec 20, 2021 at 09:05 PM, "Steffen" wrote: Hello, Donald! Hope that you are doing well. In regards to the escalation that was placed previously, I am able to see that we are currently waiting for completion from the relevant team and once one is provided we will write back to inform you. On Mon, Dec 20, 2021 at 08:56 PM, "Donald Elrod" wrote: Hello when is my account going to be open Hello yall need to call bitmart to show you how to get this problem fixed On Mon, Dec 20, 2021 at 06:56 AM, "Aelin" wrote: Donald, please note that the relevant team is currently reviewing your case. Once there is an update, I will let you know. I really appreciate your patience and understadning! On Mon, Dec 20, 2021 at 06:49 AM, "Aelin" wrote: Hello Donald! Thank you for reaching out today, I hope you are well. Please note that these cases take some time and the relevant team is trying their best to solve it as soon as possble. I have now re-escalated it for further checking. On Mon, Dec 20, 2021 at 06:44 AM, "Donald Elrod" wrote: It seems like a broken record you keep saying it's gonna get resolved, today is the 20th 2 weeks with no resolution in site maybe you should call Bitmart and get advice from them on how to fix this 3 days is all it took for them to fix a 196 million dollar *** On Sun, Dec 19, 2021 at 04:48 PM, "Dominic" wrote: Please be advised that our team will review and resolve the case with your account as soon as possible. Thank you for your patience. On Sun, Dec 19, 2021 at 04:46 PM, "Donald Elrod" wrote: I just filled a complaint with the FTC I'm going to continue filling complaint everyday until I get my account and crypto back On Sun, Dec 19, 2021 at 02:45 PM, "Dominic" wrote: In the meantime if you have any further questions I would be happy to help. On Sun, Dec 19, 2021 at 02:35 PM, "Dominic" wrote: Hey Donald, thank you for your message. We are receiving a lot of requests and our team is doing their best to resolve them as soon as possible. We appreciate your patience and I will make sure to keep you updated. On Sun, Dec 19, 2021 at 02:28 PM, "Donald Elrod" wrote: Are yall guys rewriting the program yall absolutely suck at customer service watch the internet I'm fixing to post again lol On Fri, Dec 17, 2021 at 03:29 PM, "Dominic" wrote: In the meantime if you have any further questions I would be happy to help. On Fri, Dec 17, 2021 at 03:25 PM, "Dominic" wrote: Hey Donald, I am here to assist you further. Thank you for the provided documents. I will escalate it to our team and will reach back to you as soon as I have an update! On Fri, Dec 17, 2021 at 10:52 AM, "Alfie" wrote: I will have your request forwarded to the relevant department in a moment. On Fri, Dec 17, 2021 at 10:49 AM, "Alfie" wrote: Hi there, Donald.Thank you for reaching out! On Fri, Dec 17, 2021 at 10:48 AM, "Donald Elrod" wrote: 202112**_**4739.jpg 202112**_**4736.jpg On Fri, Dec 17, 2021 at 09:00 AM, "Henry" wrote: I can see that our chat has gone idle, as such I will be closing it for now, but you can re-open it by simply replying with the requested documents. On Fri, Dec 17, 2021 at 08:56 AM, "Henry" wrote: Sure. Take your time. On Fri, Dec 17, 2021 at 08:50 AM, "Donald Elrod" wrote: Yes give me a minute my wife went to get this yesterday On Fri, Dec 17, 2021 at 01:43 AM, "Henry" wrote: Hello again Donald. We received a request from our Social Media team to reach out and assist with an inquiry. I kindly ask you to check our last message sent to you and provide us with the requested statement so we can proceed further. You can contact us back with the requested document at the most convenient time for you. On Thu, Dec 16, 2021 at 07:10 AM, "Alea" wrote: We simply need a statement from your bank account, which says that you are the true owner of this card - 8386 * On Thu, Dec 16, 2021 at 07:07 AM, "Donald Elrod" wrote: Do you need a bank statement because I have no clue what you are asking for On Thu, Dec 16, 2021 at 07:07 AM, "Alea" wrote: As I said, we need a statement from your bank that you were the owner of that card, Donald. On Thu, Dec 16, 2021 at 07:06 AM, "Donald Elrod" wrote: My bank statement? On Thu, Dec 16, 2021 at 07:05 AM, "Alea" wrote: I understand your concern, Donald, we require this statement in order for us to continue the investigation. Thank you for understanding. On Thu, Dec 16, 2021 at 06:52 AM, "Donald Elrod" wrote: I have sent a letter to your Hong Kong corporate detailing what I have been foing though hopefully they can help resolve this issue On Thu, Dec 16, 2021 at 06:47 AM, "Donald Elrod" wrote: That card number changed after the breach of your security we had to cancel that card because the hackers were using to but crypto on your site so please let me know what you want to fo Not fo I'm meant do On Thu, Dec 16, 2021 at 06:43 AM, "Donald Elrod" wrote: My ID and picture of the card aren't good enough And a statement I'm not completely sure I understand On Thu, Dec 16, 2021 at 05:05 AM, "Alea" wrote: Hey again, Donald. I would like to inform you that we will need a statement by the your bank which confirms that you are the true owner of the card used upon purchase, ending on 8386 issued by FIRST UNITED BANK AND TRUST COMPANY. Please, get back to me once you are here. On Thu, Dec 16, 2021 at 01:42 AM, "Alea" wrote: Hey there, Donald. I have just pinged my team again. I will get back to you immediately once I receive a reply. On Wed, Dec 15, 2021 at 09:07 PM, "Donald Elrod" wrote: How is my account reopening coming along On Wed, Dec 15, 2021 at 05:44 PM, "Donald Elrod" wrote: How is my account reopening coming along On Wed, Dec 15, 2021 at 05:06 AM, "Samirah" wrote: Ok, I have also sent a request to the relevant team to check with them! On Wed, Dec 15, 2021 at 05:01 AM, "Donald Elrod" wrote: I found the address I'm going to write your corporate office a letter On Wed, Dec 15, 2021 at 05:00 AM, "Samirah" wrote: I will ask my team to speed up the process! On Wed, Dec 15, 2021 at 04:58 AM, "Donald Elrod" wrote: It's been 9 days I haven't been able to get into my account this is ridiculous absolutely ridiculous I neef to get into my account *** do I talk to your corporate office On Wed, Dec 15, 2021 at 04:53 AM, "Samirah" wrote: Once there is an update, we will inform you! On Wed, Dec 15, 2021 at 04:48 AM, "Samirah" wrote: Our team is still working on your issue. On Wed, Dec 15, 2021 at 04:42 AM, "Samirah" wrote: I am checking! On Wed, Dec 15, 2021 at 04:32 AM, "Samirah" wrote: Thanks for getting back to us! On Wed, Dec 15, 2021 at 04:21 AM, "Samirah" wrote: Hello Donald! On Tue, Dec 14, 2021 at 08:54 PM, "Donald Elrod" wrote: Any news on reopening my account How is my account reopening coming along How is my account reopening coming along How is my account reopening coming along How is my account reopening coming along How is my account reopening coming along How is my account reopening coming along How is my account reopening coming along On Tue, Dec 14, 2021 at 01:45 PM, "Donald Elrod" wrote: How is my account reopening coming along On Mon, Dec 13, 2021 at 09:14 PM, "Menelaya" wrote: I have contacted our team and I will get back to you when I have news. Thank you for your cooperation. On Mon, Dec 13, 2021 at 09:12 PM, "Menelaya" wrote: OK, great. Thank you! On Mon, Dec 13, 2021 at 09:11 PM, "Donald Elrod" wrote: That was my last transaction at 1145 On Mon, Dec 13, 2021 at 09:11 PM, "Menelaya" wrote: Do you mind also confirming with me if the 202.06 USD was authorized by you? On Mon, Dec 13, 2021 at 09:10 PM, "Donald Elrod" wrote: You will be able to see your account soon. Do not worry about this. On Mon, Dec 13, 2021 at 09:10 PM, "Menelaya" wrote: I see. Thank you for telling me this now. On Mon, Dec 13, 2021 at 09:08 PM, "Donald Elrod" wrote: This has to be a recording because you people said the same thing this morning On Mon, Dec 13, 2021 at 09:03 PM, "Menelaya" wrote: What are you confused about Donald? Is there something you would like me to clarify for you? We are at the last step of this procedure. I will contact our team with your answers and I will get back to you when there is news. On Mon, Dec 13, 2021 at 08:58 PM, "Donald Elrod" wrote: Mary today I had issues getting into my account I contact crypto.com around 2 pm and didn't get into my account til around 330pm by that time I had been hacked I lost 2000**** shares of shib and they tried to take 25000 out of my bank account I need help to recover my shib This was the text sent on the 6th of December So I'm confused On Mon, Dec 13, 2021 at 08:54 PM, "Donald Elrod" wrote: What have yall been doing since December 6th I thought this was resolved already On Mon, Dec 13, 2021 at 08:51 PM, "Donald Elrod" wrote: No I don't login from any other device On Mon, Dec 13, 2021 at 08:47 PM, "Menelaya" wrote: Hey Donald. We can continue our conversation here. On Mon, Dec 13, 2021 at 08:42 PM, "Menelaya" wrote: Yes, this is the reason that we are doing them. Now our team will conduct an investigation so we can try and retrieve the funds. Can you just please answer this question - 6. Do you ever log in from any mobile device that does not belong to you? On Mon, Dec 13, 2021 at 08:40 PM, "Donald Elrod" wrote: My email nor any other social.media site was compromised in luring my device I have downloaded nothing to MCO I have never changed my pin for crypto.com My device is a galaxy s20 fe 5g and my service is at and t No I don't use 2fa for my email.or my social media None of my family friends any person has my pass codes.period I do not keep my crypto.com info on any note pad or computer or email Ok there you go I did the same thing this morning , I thought all the things we were doing was because my account was hacked? On Mon, Dec 13, 2021 at 08:30 PM, "Donald Elrod" wrote: The transaction there were not mine was the 2000**** shibu uni sold and the 137.00 of file coin that was purchased No.suspicious messages of any kind On Mon, Dec 13, 2021 at 08:28 PM, "Menelaya" wrote: Ok, thank you for this information. I will give you a questionnaire, please answer every question in order as the least step of this procedure. Your account has been placed under investigation in response to your recent claim of unauthorized activity. To move forward with the investigation of your account activity, please review the following questions and advise at your earliest convenience. 1. Please clarify which transactions were not authorized by you: a. Specify time, value or the receiver wallet address 2. Have you recently received or accessed any suspicious messages/emails/links asking for your personal information? a. These might have been in the form of SMS, chat service, social media, email, etc. b. These emails may not have been Crypto.com related but may have asked you to click on a link to receive a special message or to reset access to any other online accounts. 3. Have you recently experienced any events that could lead to one of the below? a. Compromised email access b. Compromised social media access c. Compromised device 4. Have you downloaded any mobile applications, related to MCO/Crypto.com to your device? 5. Have you ever changed your Crypto.com app PIN? (before the account securing procedure was initiated) a. If yes, please advise when was the last time you have reset your PIN for the Crypto.com app? 6. Do you ever log in from any mobile device that does not belong to you? 7. Please provide information for the device(s) you are using for the Crypto.com app? a. Manufacturer and model b. Mobile service provider 8. Do you use 2FA (additional authentication steps) for your email access and social media? 9. Are there any family members or roommates who might be aware of your account log-in details? 10. How/where do you store your Crypto.com account information including your PIN (for example, notepad, email or computer)? Thank you for your cooperation. On Mon, Dec 13, 2021 at 08:27 PM, "Donald Elrod" wrote: Can you see the 2000**** shib for gift and the file coin bought those are not my transactions and yes from day one I told crypto.com I was hacked On Mon, Dec 13, 2021 at 08:24 PM, "Menelaya" wrote: Okay then, you have reported your account hacked. Can you tell me why you decided so? On Mon, Dec 13, 2021 at 08:23 PM, "Donald Elrod" wrote: I can't see my stocks Screenshot_202112**-**2356_Cryptocom.jpg On Mon, Dec 13, 2021 at 08:19 PM, "Menelaya" wrote: Thank you, Donald. Can you now please tell me if you have any unauthorized transactions in your account? On Mon, Dec 13, 2021 at 08:14 PM, "Donald Elrod" wrote: Ok I did it On Mon, Dec 13, 2021 at 07:27 PM, "Menelaya" wrote: As I can see that you're away I'll have to close the conversation. Feel free to reply to this message at a convenient time for you so we can continue the conversation . On Mon, Dec 13, 2021 at 07:07 PM, "Menelaya" wrote: Thank you for your patience. In a few minutes you will receive an email with the passcode reset instructions. Please change your passcode and also set up your 2FA. You can check this article on how to set up your 2FA. Information about Crypto.com app two-factor authenticator (2FA) setup Benny On Mon, Dec 13, 2021 at 03:30 PM, "Menelaya" wrote: Thank you for your understanding. On Mon, Dec 13, 2021 at 03:28 PM, "Donald Elrod" wrote: Ok On Mon, Dec 13, 2021 at 03:24 PM, "Menelaya" wrote: Sure, I just need to hear from our team first and then we can proceed. On Mon, Dec 13, 2021 at 03:23 PM, "Donald Elrod" wrote: Ok let's do this On Mon, Dec 13, 2021 at 02:57 PM, "Menelaya" wrote: You will be able to see your account soon. Do not worry about this. On Mon, Dec 13, 2021 at 02:53 PM, "Donald Elrod" wrote: I get it but my funds were suppose to be safe before all this happened I have wait 7 days to see my account and still nothing On Mon, Dec 13, 2021 at 02:52 PM, "Menelaya" wrote: Hey Donald I know that this can be frustrating. As mentioned this is done for your account and your fund's safety so please bear with me. On Mon, Dec 13, 2021 at 02:49 PM, "Donald Elrod" wrote: Wow On Mon, Dec 13, 2021 at 02:48 PM, "Menelaya" wrote: I cannot tell you as another team is working on the case at the moment. When I have more information you will be the first to know. On Mon, Dec 13, 2021 at 02:48 PM, "Donald Elrod" wrote: How much longer is this going to take On Mon, Dec 13, 2021 at 02:48 PM, "Menelaya" wrote: I have forwarded this request for the passcode and 2FA to our team and I will get back to you when it is done. On Mon, Dec 13, 2021 at 02:45 PM, "Donald Elrod" wrote: How much longer is this take On Mon, Dec 13, 2021 at 02:45 PM, "Menelaya" wrote: Ok, but we will change it again here as this is part of our procedure. This is done for extra security. On Mon, Dec 13, 2021 at 02:44 PM, "Donald Elrod" wrote: I have already changed my pass code this morning On Mon, Dec 13, 2021 at 02:42 PM, "Menelaya" wrote: Thank you, please allow me a moment. On Mon, Dec 13, 2021 at 02:42 PM, "Donald Elrod" wrote: 202112**_**4056.jpg On Mon, Dec 13, 2021 at 02:38 PM, "Menelaya" wrote: Your email is changed and now we can proceed to change your 2FA and passcode. Please provide me with a new picture of yourself so we can proceed. On Mon, Dec 13, 2021 at 02:37 PM, "Donald Elrod" wrote: How's everything coming along and when will I be able to access my account again On Mon, Dec 13, 2021 at 02:36 PM, "Menelaya" wrote: Hello Donald. Happy to hear from you! On Mon, Dec 13, 2021 at 02:36 PM, "Donald Elrod" wrote: I'm here On Mon, Dec 13, 2021 at 02:33 PM, "Menelaya" wrote: I can see that you are away right now. Feel free to ping us here, at any moment of your convenience, when you would like us to continue the procedure. On Mon, Dec 13, 2021 at 02:25 PM, "Menelaya" wrote: Hello Donald. I am happy to report that your email is now changed. To be able to proceed further I will have to Identify you once again. Please send me a picture of you holding a piece of paper with todays date, your name and Crypto.com written on it. Your face must be fully visible and the arm that holds the paper must be fully visible as well - shoulder, elbow, hand. On Thu, Dec 9, 2021 at 09:14 PM, "Menelaya" wrote: Yes, but this is why we are doing it for you. We make sure that your account is fully secured before we activate it again. It is all for your security. On Thu, Dec 9, 2021 at 09:12 PM, "Donald Elrod" wrote: As it is possible that your account has been compromised, you may want to change your Crypto.com login email at the same time (click on Profile, then tap the email address). You will need to have access to your current email address to complete this action. On Thu, Dec 9, 2021 at 09:05 PM, "Menelaya" wrote: Ok, Donald. You are free to do so. I am going to contact you as soon as there is news about your email change. Have a loveley rest of the day for now. On Thu, Dec 9, 2021 at 08:55 PM, "Donald Elrod" wrote: I'm foing 4o.gwt a legal council I am going to seek a legal concil On Thu, Dec 9, 2021 at 08:50 PM, "Menelaya" wrote: Ok, Donald. We will still inform you when your email is changed. This will help you to get into your account and access your funds. On Thu, Dec 9, 2021 at 08:48 PM, "Donald Elrod" wrote: I need to see my stock I'm not sure what my email has to do with this but I have been very patient I am at a lost for words and very disappointed in this process I'm not sure what rights I have but I'm gonna find out legally what I can. Do On Thu, Dec 9, 2021 at 08:43 PM, "Menelaya" wrote: Hello Donald. Thank you for contacting me. Please allow me a moment to check this for you. Thank you for your patience. I can see that your email change is still being worked on. I will inform you when the change is done. Thank you for your understanding. On Thu, Dec 9, 2021 at 08:16 PM, "Donald Elrod" wrote: When can I buy some crypto I am missing some opportunities On Wed, Dec 8, 2021 at 06:22 AM, "Keanu" wrote: Thank you! I have forwarded it to the relevant department, so it can be verified. Once, I will receive approval, we will be able to proceed further. I will come back to you when there will be an update. On Wed, Dec 8, 2021 at 06:22 AM, "Donald Elrod" wrote: 202112**_**1546.jpg On Wed, Dec 8, 2021 at 06:21 AM, "Keanu" wrote: Could you please send a picture in this chat, so we can verify it? On Wed, Dec 8, 2021 at 05:17 AM, "Donald Elrod" wrote: Ok On Wed, Dec 8, 2021 at 05:16 AM, "Keanu" wrote: I can see that you are currently away and in that case, I will be closing the chat. As soon as you are available, please do not hesitate to contact me back and continue the conversation! On Wed, Dec 8, 2021 at 05:10 AM, "Keanu" wrote: I have sent the email to you. On Wed, Dec 8, 2021 at 05:07 AM, "Donald Elrod" wrote: The conversation regarding my accouny On Wed, Dec 8, 2021 at 05:06 AM, "Keanu" wrote: What would like me to write in this email? On Wed, Dec 8, 2021 at 05:05 AM, "Donald Elrod" wrote: Can you send me a email to confirm all of this please On Wed, Dec 8, 2021 at 05:02 AM, "Donald Elrod" wrote: Yes I will On Wed, Dec 8, 2021 at 05:00 AM, "Keanu" wrote: At this stage of securing your account, I am unable to provide any information on lost funds, since it will be handled by another department. Once, your account will be fully secured, I will forward a request to unlock your account, and to report unauthorized transactions. Please send us a new picture, so we can proceed. On Wed, Dec 8, 2021 at 05:00 AM, "Donald Elrod" wrote: