Crypto Com Reviews
Crypto Com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 1383 reviews, 8% would recommend. 78% unfavorable vs 14% positive. Consumers are mostly dissatisfied; common pros noted: easy to use, convenient. Common cons: terrible customer service, account access and reliability problems, high price level.
Key Takeaways for Future Customers
- Read Crypto Com reviews for help with account reliability and deposits.
- Expect limited live support; prepare documentation for refunds.
- Consider security steps and withdrawal rules before depositing.
Negative Feedback / Risk Areas
- Widespread customer complaints about no human customer service.
- Frequent reports of locked accounts, lost or missing funds, and slow refunds.
- Technical and verification issues that block withdrawals.
Positive Feedback
Some users find the app easy to use and issues resolved quickly when live support is reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 1383 reviews, 8% would recommend. 78% unfavorable vs 14% positive. Consumers are mostly dissatisfied; common pros noted: easy to use, convenient. Common cons: terrible customer service, account access and reliability problems, high price level.
Key Takeaways for Future Customers
- Read Crypto Com reviews for help with account reliability and deposits.
- Expect limited live support; prepare documentation for refunds.
- Consider security steps and withdrawal rules before depositing.
Negative Feedback / Risk Areas
- Widespread customer complaints about no human customer service.
- Frequent reports of locked accounts, lost or missing funds, and slow refunds.
- Technical and verification issues that block withdrawals.
Positive Feedback
Some users find the app easy to use and issues resolved quickly when live support is reached.
Media from reviews
Hamilton, Waikato Region
Fraud
My call was never answered after speaking to the AI voice so a bit disappointed not to speak to someone about my issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not helpful at all
Long wait times are ridiculous. The script responses without resolving anything.
In ability to talk to a live person would go a long way. Horrible horrible experience. I was actually shocked a company like this has terrible customer service.
I am still unable to log into my account. Issue since Monday
I have been waiting over 24 hours for chat support because my phone number is being flagged as too many attempts or times out. Response: try again later. I cannot access my account.
- Terrible customer service
Preferred solution: Into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kampala, Kampala District
I'm yet to receive any email from...
I'm yet to receive any email from Crypto.com regarding my reward or funds for being one of the winners of last season's UCL Bracket campaign, yet we were told that we shall be contacted after the UCL final on 01/June/2026.
Preferred solution: To send my last season's UCL Bracket campaign winners reward.
User's recommendation: Crypto.com should be keen to us its customers and ensure that we don't complain.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Resolved: Withdrawal under risk review
Nothing. Continued asking questions.
Withdrawal under risk review. Proceed to answer a few questions about your withdrawal.
After a few moments, the screen says Crypto.com not responding, close app or wait. Spent 3 days with customer service trying to answer the questions.
- Loop customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boardman, Oregon
Fake results of crypto price
It's still not resolved. You still owe me $200.
I made a prediction for a certain crypto coin above. I estimated the dollar amount by a certain time.
And I was correct in my prediction, but then I got an email saying that I was correct.
And that information is false. I lost two hundred dollars because of an error by crypto.com.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boardman, Oregon
No resolution to my issues
I made a prediction that a certain crypto coin would be above a certain dollar value by a certain time. And when the time came, I was correct, and then I got an email saying that I was not correct.
And that information is what is not correct?
I lost two hundred dollars because of the clinical error on crypto dot com. Side
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
My account still zero, please help
It was taking forever to get to your support. I've been waiting forever to get to your support, aomèǰ9
Preferred solution: Full refund
User's recommendation: Please hire more people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnaby, British Columbia
I made a transfer from Crypto.com Onchain to my Crypto.com account, have not shown up
I have Onchain account and Crypto.com account. Both are linked together when I transfer my 69 ETH to Crypto.com account from my onchain account on August 31, my email franciskfung@***.com it did not show up on my Crypto.com wallet , I like to know what happened can you check and correct the transfer, please? thank you
Preferred solution: I just like to see my investment showed up on my Crypto.com account wallet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeposit didn’t get in my account and it’s been more than 24hrs
Deposit didn't get in my crypto account! And now I have to fight with a computer service.
Get a human customer service. When I get my money back I'm closing my account for good.
Crooks. They only got Visa support by human.
- No customer service ai bots
Preferred solution: Full refund
User's recommendation: Don’t put your money into crypto.com
Augsburg, Bavaria
I need help
Hi, I need help with indtiet. I have to leave the address and I can't.
I've tried everything. Please confirm that I've been verified.
User's recommendation: i No can Verifed
Owensville, Missouri
Security
Wanted assurance that my crypto would be safe if I left it on the exchange instead of moving it to a cold wallet... The AI explained all the security involved on leaving it there.. I feel much better now thank you..
User's recommendation: Leave your crypto on this exchange it's secure..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oslo, Oslo County
I been scammed they robbed my money
- - Crypto stolen; sent to SafePal and withdrawn.
- - I have suicidal thoughts and feel not good; actually really sad.
I got robbed of my crypto, they sent it to my SafePal and took it out from there and stole it. Please help me.
All my life savings are gone. I hope that someday I will get some peace and love and everything back because I gave it all time and time again.
So now I lost my wife, been to prison for 5 years, and yeah, please help me resolve this. I have suicidal thoughts and feel not good, actually really sad.
- Conor mc greggor may wether trumph and elon white
- Yeah you tell me
Preferred solution: Full refund
User's recommendation: Dont trust nobody
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
Resolved: Locked account and no specialist will...
locked account and no specialist will address the issue. My account has been locked for three weeks.
Each time I complete the support process I'm told it will be unlocked within 3 or so days. No follow-up and no account access.
Last attempt:
I've already done this twice. You already have all of this information from me. My last attempt was almost a week ago 15h.
Please provide your email address?
Support Specialist 15h
********* 15h.
In order to authenticate you, we would need you to provide us with both:
Last 4 digits of the phone number currently linked to your Crypto.com account;
Last 4 characters (digits/letters) of the ID document used upon your account registration;
Support Specialist 15h
Please be advised that the ID on file is your identification card.
Support Specialist 15h
I may have entered two different phone numbers: 8720 and the new one is 1742 15h.
The driver's license is 0139 Utah license 15h.
To move forward with your request, we need to verify your identity.
You are about to receive an email to your registered email address.
To complete the verification, please follow the guidance in the email within the next 12 hours. The process shouldn't take more than a couple of minutes of your time. Kindly let us know once you complete the verification.
Note that the email will be from ***. It will include your anti-phishing code if enabled.
In case you have any questions or concerns, do not hesitate to ask.
Support Specialist 15h
I will do this however, it is the third time I have provided this information 15h.
No worries, once done I will help you out.
Support Specialist 15h
It's done 15h.
May I ask if you locked your account by mistake?
Support Specialist 15h
No.
I didn't lock my account. It was locked due to several attempts to withdraw USDT without the proper passkey setup. 15h.
May I ask if there are unauthorized transactions happening to your account?
Support Specialist 15h
No. I'm the only one using this account.
No unauthorized transactions. 15h.
Thank you for your patience, and please excuse the delay. Your request is being reviewed and processed internally. In the meantime, this conversation will remain open and active.
You don't need to stay online while you wait. As soon as I have any updates, I'll notify you immediately here in the app chat.
We don't have an estimated time yet, but I can assure you it will be soon.
Support Specialist 15h
Thank you very much 15h.
Please rest assured that I will diligently keep track of this and promptly notify you as soon as any new information becomes available. Thank you.
Again no follow-up and no access.
User's recommendation: Avoid Crypto.com at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t get an answer to my question!!! Getting an error message while trying to send
Still no answer for my question!!! Ive been waiting over an hour for a specialist to answer my question & I still dont have a response
User's recommendation: Don’t call this line!!!
Calgary, Alberta
Being investigated
Have not yet been able to talk to a representative. Hope to have a non AI conversation. Crossing my fingers.
User's recommendation: Yet to be determined
Hi, I saw your review and wanted to understand your experience better. I’d appreciate hearing more details if you’re open to discussing it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Pleasant, South Carolina
Resolved: Locked account
Know when the account will be unlocked.
No personal support. Only chatbots and AI bots.
Stupid.
This is even stupid that I have to enter so many characters.
Preferred solution: Unlock account
User's recommendation: Have a live person that can help.
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