Crypto Com
Crypto Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crypto Com has 1.7 star rating based on 1122 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Crypto Com to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, Convenient.
Cons: No customer service, Terrible customer service, Account not working.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crypto Com has 1.7 star rating based on 1122 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Crypto Com to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, Convenient.
Cons: No customer service, Terrible customer service, Account not working.81% of users think that Crypto Com should improve its Customer Service.
43% of users say that they won't use Crypto Com in the future for similar services or products.Recent recommendations regarding this business are as follows: "Pedro García agudo", "Wuibshet megerssa", "Don't ask strangers for help cashing out your crypto", "Stay away far far away", "Don’t use crypto".
Most users ask Crypto Com for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not received what was promissed
Have not received what was promissed I have paid 8 transactions for $469.80. I want full refund based upon your 100% guarantee
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExpose the truth about this platform for others to avoid it and get it banned for the practices it uses.
This is my review after I reached out a month ago and they advised me that the issues were sent to management and they would be addressed and I would get some type of resolution in the response. They have yet to respond to me and I have lost several thousand dollars in the process of waiting.
The manipulation is still ongoing and the target price feature is still inoperable. I’d like to withdraw the money but the cost to withdraw will almost eat up the remaining balance in fees and be available in 14 business days which really means 2 months.
Complete trash from the management team to the AI robot team in customer service. Also when you try to address these horrific practices, they threaten to shut your account and threaten you with “I suggest you sell your crypto immediately before you lose your investment as we are going to be closing your account by the end of this business day”
They allow you to trade on their platform for the most outrageous hidden fees you can imagine. They offer this feature called target price order which you can set your own price youre willing to pay for the amount of tokens you set as well. This is a great idea but it is intentionally inoperable and the reason behind it not working is it limits their ability to charge from 15% -30% more on every single transaction. That seems like something that would be bad enough but they also have a system that makes the customer think they are doing a favor by giving a discount to the customer for trading on their platform, however it is just an illegal practice.
First, they mark up the crypto currency value on their platform and they allow more fluctuations in their values to make customers feel like theyre profiting from their decisions, but when the customer goes to take their profit, the price they show is no longer the price your crypto is valued at. For example you buy a coin at $.12 from them but the real value on every other currency exchange says $.10 they give you a .25% discount. Seems like a good thing but the value is still only $.10 and you pay $.12 at a discount thats taxable. Next lets say the coin value increases by $.02 cents and thats the price you want to sell at.
You now have the exact amount of value that you had to pay but the fees to sell it make the actual amount you receive $.1055 at the highest. Sure this seems petty but when youre dealing with thousands of dollars in the transaction, this isnt a small loss but a few hundred dollars you lose because of these hidden costs. The target price order feature is the feature other companies offer that allows you to buy and sell your currency and minimizes the hidden costs associated with the scam. This feature is an option as far as a button you can press but it hasnt ever worked and will never work because of the money they stand to lose and is only available because it is available on every other company they compete with.
This feature will not only never allow transactions to complete but it will make your funds inaccessible to use and to find this transaction to cancel it and gain access to funds is remarkably hard. This is so you dont get frustrated and just transfer your money into your bank account and walk away from this crap. Now once youve mistakenly purchased crypto here you can bank on taking a loss even if the market is at an all time high. When you decide you have lost enough and want to transfer out of this company you have to pay yet another large fee and also dont have access to your funds for up to 14 business days.
Buying , selling and withdrawing using this company all costs more than they are willing to admit and customer service is 100% robot run. There are no employees that are available to assist and the only truth this company has to offer is that they will not be responsible in any aspect of life. Price manipulation is a bad business practice and I gotta say illegal in everywhere law is present but its very easy to spot it on their site. Like every single cryptocurrency is above the market value on every trading exchange in the world and they use that price manipulation as a tool to make you pay more than its worth yet you only receive the lowest price from their major competitors showing that they have no concern for the law or their customers and they immediately threaten to close your account and seize your funds when you attempt to get clarity on where not only your profit went but also the investment.
If I help one person avoid this scam I am satisfied but I want to get it banned and then have a class action lawsuit filed to make sure the company owners and managers and everyone else gets their due justice and money back for all those scammed by them. Also to get that commercial aimed at the person who is oblivious to their practices who is just trying to invest to not be suckered into their scam in hopes that they are as they advertise.
- Customer service
- False advertising of features available
- Hidden costs
Preferred solution: Fully compensate the full investment based on the number of illegal practices, remove the feature now as target price orders and compensate all the others that fell victim to their illegal and improper practices.
User's recommendation: The third photo is the only thing that I have to take away from the frustration I’ve endured from this business. I’m 40 and a veteran of the US ARMY and this is the first time I’ve had boood pressure problems. This was done after attempting to communicate my issues with the customer service team there so shoutout to you guys… Throw your money into a wishing well before investing in this company. You’re more likely to get a wish than a fair value from your investment . Below is an example of their blatant price manipulation . That’s the same company and the difference in the value . Not shown are the fees associated with the purchase but those screenshots are from 2 devices simultaneously taken from their website and app. Now the left one resembles the price I paid while the second is the value. Immediately after the purchase I attempted to see what value I could receive by selling it and it’s the lower of the two values. That is not to include the fees associated with the transaction which is another 7-10% minimum. The discount rate they “bless” you with is added up and you receive it ilater in your taxes as a taxable gift and crypto is taxed at an extremely high rate if you’re not aware.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeposit
I should have recieved an amount. And i have to know How Long does it take for the deposit to arrive?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone frauded my crypto took almost all my crypto
While I was sleepingSept 02nd someone took all my crypto 1 by 1 that I have been investing in for year and half .checking every day hoping I'd wake up with thousands of dollars in my account . Nope but September 3rd woke up to 29 emails that I sold all my crypto cashed out and put it in a bitcoin wallet .
Than they had the nerve to send me a request for 200 dollars from my bank which I declined of course with a nasty message back to them . I hate them with a passion they crushed my dream in 1 nite. . I was furious .
Got ahold of crypto on few occasions after giving me the run around sending them screenshots . Made me send them pic of my passport. All these stupid things to prove my identity. Than told me as far as they are concerned I am the one who cashed in my crypto.
Their *** losers thrives pieces of *** who need to be locked up. I'm not done with these *** . They've pushed me over the limit . I just want my money back and or all my crypto .
I've had my bank accounts and credit cards frauded over last 2 years and I'm sick of it . I'm gonna take matters in my own hands soon if I do not get back what is mine
Preferred solution: Full refund
User's recommendation: Do not put any money on here for these lieing ,thieving pieces of *** to steal from you when your sleeping
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Verified ReviewerSupport chat issues
I cant contact with specialist when i try open chat system crushes and i have white page and on web site chat too
Preferred solution: Support chat should work
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Verified Reviewer | Oxnard, CaliforniaResolved: Can't log into account
Company fixed the issue and I have been provided with apology. Friend helped
Tried many times but each time it would not accept the code given. Something very wrong with site or my acct.
Please call me for help at (805)990-****. Thanks...
Betrüger im Namen von Crypto
Bitte um deutschen Kontakt zur Klärung kann kein Englisch
Es geht Crypto.com fake
Bitte um Kontakt des problems
User's recommendation: Bitte kontakt in deutsch
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Verified ReviewerI need your help and assistance to change my bank account information
My name is Mark Lawrence. I really need your help and assistance to change my bank account and routing numbers for my transfer to withdraw.
Please help with ASAP.
Thank you in advance! Sincerely Mark Lawrence.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Redmond, WashingtonI was scammed 15,000 using your platform. The crypto app and all platforms used to transferred invite, fake app to check my profits!!please don’t let this happen to anyone else.
I received a messenger message from I thought was my friend in Montana asking me to be sort if Cryoto. She had pictures and her certificate and I trusted her so I wired what she suggested and all the apps and process seemed legal I opened the crypto app to get into my accounts.
Called her brother to talk to him about how good his sister was doing.
He told me no shes not doing that? Gave me her new cell number it was not her.
Her accounts were hacked. Please help get my money back
1 star is being generous. Poor customer service unable to obtain my funds. Crypto.com should be called crypto.CON
Taken money on fiat wallet. Unable to withdraw this. Unable to sell coins or transfer onto my wallet currently a few 100 out of pocket as I can obtain MY money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong information on my email trasfer Canadian dólar
Just waiting for Refund and I by mistake. Send email transfer to a different account and other person got an email from Crypto.com that the phones will be sending back to the original email transfer so just waiting for that to happen.
So pretty much just waiting for them to email me
Un helpful
Cant verify info to transfer crypto from trust wallet to crypto.com the customer service was unhelpful ..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Baton Rouge, LouisianaEvery time I try to deposit money into my Fiat wallet, it gets rejected with an error message that says Try again and if this error persists, please contact support
They have the worst customer service representatives on the planet and I need to speak to somebody so I can actually have anything even attempted to resolve my issues. Well, that was the reason for my call and of course The phone number is for the Visa cards service and they cant do anything about the issue Im having.
Ive talked to At least 15 different representatives over the course of four days and not one of them has even looked into my problem. They respond with a generic FAQ type solution About how they do not support third-party wires when what Im trying to do is deposit money from my successfully linked personal bank account Im prompted to link for, and I quote, To quickly and easily deposit and withdraw funds between my Fiat wallet and personal bank account Ill go initiate a deposit it will give me a screen I am able to use my funds to immediately purchase crypto And then 30 seconds later, it says, rejected with an alert, saying Your immediate deposit was rejected. Please try again and if the problem continues, please contact support. They do flat out nothing.
I cant be any more patient or definitively clear in my descriptions of my issue. Ive made suggestions about what the problem may be. Every time, Ok, give me a moment to look into that. Then an hour later Hello, Ill be helping you with you problems today.
How can I help? I cant believe these people ancestors survived starvation, war, disease, and wild animals for them to be so deliberately useless.
User's recommendation: Find a bitcoin atm or literally any other service before you both with the in app chat for help…
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Verified ReviewerSell my position
I just I want sell it because I tried to sell it on the Crypto.com. I get very hard time almost 2 weeks and there is no option to sell it. Just my one stick there in wallet crypto wallet.
Preferred solution: I just wanna sell my position and I get my withdrawn money to my account from or crypto.com
No puedo entrar a registrarme
Aún me dice que tengo que esperar y contactar al servicio al cliente. pecado correosder CreArkansaseyecutar/ A señalnta estafa nosotrosedes I can't hacer nada eso esejercito Delaware reserva muy mal y estoS.mnidoafaformay con la aplicación además diezia luna ilusiaño despoderla UtahilizArkansas y sacar el mejor provecho tanto paragostoedes cometroo paraca mi
Preferred solution: Acceso
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not issued
I transferred my funds to crypto.com on March 10,2024 and on March 11,2024 I received an email that transaction was rejected and email stated this Dear SANDEEP KAUR,
Thank you for your patience.
The deposit you've made appears to be a 3rd party deposit which we do not support. Bank transfers to your Crypto.com account can only be made from your personal bank account.
The funds will be refunded back to the sender's account within 5 business days and we will update you as soon as the refund has been processed.
Please initiate the transfer from your own personal account for future transfers.
Best regards,
The Crypto.com Team
But I didnt receive my funds. I contacted the customer services but there was no reply from customer services when I click speak to specialist.
- It was easier to manage
- Refunds never processed
Preferred solution: Full refund
User's recommendation: Be aware to invest via this platform
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Thank you for letting me know about this *** I was gonna get on there and start investing quit a bit of money. I have been on tjere before a long time ago but my loss was only a few hundred bux.
I thought maybe it was something i did wrong. I hope eventually it get shut down. I just finished my pissed consumer report on it as well because its saying i cant access my account. AGAIN!
Hava good one bud. Good luck