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Contact Crypto Com Customer Service

Crypto Com Phone Numbers and Emails

Toll-Free Number:

  • (888) 824-8817
Call customer service
Send Message

Customer Service:

  • (844) 707-7788

Crypto Com Emails:

Complaints/ Feedback
Legal
Law Enforcement Inquiries, Privacy Inquiries
Media
Press Inquiries
capital@crypto.com
Capital
regulatory-inquiries@crypto.com
Regulatory Inquiries
contact@crypto.com
Is this your business?

Crypto Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Crypto Com Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Crypto Com is 8888248817. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Crypto Com may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Crypto Com?

Most Popular Number:

(888) 824-8817
Total calls: 13 807 Issues resolved: 359 Last call: Nov 16, 2025

You can contact Crypto Com on customer service inquiries at 1-888-824-8817. The professional customer care advisors are ready to answer your questions about the crypto market, assist with managing your account, and help you solve your issues. You can also learn more about the company’s services and products at this number. The customer support agent will also explain the details and benefits of the Rewards program and provide information about fees and prices. Another Crypto Com phone number to reach the Help Center representatives is 1-804-707-7788. If you have questions regarding the Privacy Policy or Data Protection, you can discuss them with the Data Protection Officer at 1-888-959-8091.

The Crypto Com email for customer service-related matters is contact@crypto.com. You can use this address to request additional information about the company, its services, and products. If you wish to file a complaint or share your feedback, email it to complaints@crypto.com, and the customer support team will get in touch with you to answer your questions or offer ways to resolve the issue as soon as they investigate your case. The regulatory inquiries can be sent to regulatory-inquiries@crypto.com. If you have questions regarding the Privacy Policy, write to dpo@crypto.com. The Crypto Com email for law enforcement inquiries is lawenforcementglobal@crypto.com. The press representatives can contact the Media Relations team at press@crypto.com.

The Crypto Com headquarters mailing address is Crypto.com, 1 Raffles Quay (North Tower), 09-06, Singapore, Singapore 048583, Singapore. You can send official correspondence and documentation to this office. The customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this address. You will receive a response from the customer care agent as soon as they study your matter. The Privacy Policy and Data Protection inquiries can be sent to Crypto.com, 110 N. College Ave, STE 500, Tyler, Texas 75702, United States. Another Crypto Com office address is Crypto.com, Level 7, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta.

The Crypto Com support is available 24/7. You can call the customer care helpline for information and assistance anytime, day or night. If you prefer online communication, you can use the live chat feature on the official website to get in touch with the customer service advisor. The chat operators are also ready to answer your questions and help with your issues 24/7. Type your message, and the company’s agent will contact you within 2 hours. Alternatively, you can send a direct message to the Help Center via social media. If your inquiry is not time-sensitive, email it to customer care to receive a response within one business day.

You can access the Crypto Com customer service chat from the company’s official website. To discuss your matter with a customer service agent, follow these steps:

  • Click the Company tab at the top of the homepage and select the Support option.
  • Find the Start Chat link and provide the required information to initiate the conversation.
  • Click the Send a Message button and type your question or describe your issue.

The customer care operator will usually get in touch with you to provide answers or instructions to solve your problem within 2 hours. Note that the Crypto Com support chat is available 24/7, meaning you can reach the Help Center team whenever you require assistance or need to check information.

PissedConsumer Club

Contact Information

Crypto Com Website:

Crypto Com Help Center:

Corporate Office Address:

Crypto.com
1 Raffles Quay (North Tower), #09-06
Singapore, Singapore 048583
Singapore

Other Info (opening hours):

Other Location:

Level 7, Spinola Park, Triq Mikiel Ang Borg

St Julians SPK 1000

Malta

More contact details

Crypto Com Customer Service Reviews

1.6 / 5
Poor
Filimon Cki
Not what I wanted
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Couldnt answer what I needed to be answered
So I did the crypto com chat instead that work out for me.

Kacy Trl
Terrible time talking to someone who could do anything other than refer me to a chat line which was impossible to connect to.

Aweful ! No one to talk to who could help.

After waiting for a customer service person for 20 minutes I was told they could only help me if I had the Visa card and otherwise I had to use the chat option.

I got nowhere . Horrible .

Evita Ybh
Confused customer
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Need live customer support to dealing with simple solutions, such as login , card services and balance transfer.

Mariana Zsp
Useless
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I needed help signing up because I followed prompts and I couldn't get through verification. I would put 6 digit code in but I kept getting message invalid code.

Your signing up process is not user friendly. All person I talked to did was send me to another chat person ...the problem is businesses are moving away from the personal touch and make you use prompts and non - human sources.

How Good is Crypto Com's Customer Service?

Rocco S Cev
Rocco S Cev
Feels Disappointed | Oct 30, 2025

How can you get in touch with the customer service department if I can't get past the captcha, which constantly fails

Read full quote
Hazel S Qcf
Hazel S Qcf
Feels Neutral | Oct 15, 2025

They told me how-to access customer support within the app. I did and got my question answered fully. You have to go under settings on the home screen menu, then scroll down to support.

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Danuta J Atv
Danuta J Atv
Feels Disappointed | Oct 09, 2025

Costumer service in name only. Crypto has misplaced $740 that I can’t afford to have vanish. They say it was sent, recipient never got it. Where did it go? No one can tell me!

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Edward H Akp
Edward H Akp
Feels Disappointed | Oct 03, 2025

On Chain Crypto.com and Crypto.com developers are working with fraudsters. I placed a million dollars in a wallet and the company wants extortion money to release it. Even if I send the money the 2nd time, there is no guarantee the funds will be released.

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Isam A Jha
Isam A Jha
Feels Disappointed | Oct 02, 2025

Unfortunately, I can’t reach anyone

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Maleyah Akk
Maleyah Akk
Feels Disappointed | Sep 24, 2025

I cant get any help ..I emailed them, nobody got back to me, the ph number they had on the website its not working..very hard to deal with this issue

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Summary of Crypto Com Customer Service Calls

25.6K TOTAL
CALLS
03:14 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Crypto Com?

Account Question:

  • “My money haven’t been processed to my acc but crypto took my money from my bank acc it’s been more than 7 business days goin on 2 weeks and it still says pending”
  • “Fix my account”
  • “Login trouble”

Product/ Service Question:

  • “Withdrawal”
  • “Withdraw”
  • “Withdrawal problem”

Request for Information Question:

  • “Questions about security and trading limits”
  • “How do i stop a payment on my crypto debit card a purchase was made and i didn’t make it”
  • “My verification of my date of birth”

Payments and Charges Question:

  • “Transactions”
  • “Fraud”
  • “Won’t accept credit card”

Cards Question:

  • “Money was stolen from my card yesterday”
  • “Crypto.com Visa card not working in multiple websites”
  • “I need to link my new bank card.”

Return/ Replace Question:

  • “Change email on account”
  • “Change my email”
  • “I need to change the phone number on my account”

Shipping and Delivery Question:

  • “Where is my money”
  • “Can't get the 2FA 6-digits code”
  • “Tracking my wired money”

Website/ Application Question:

  • “Crypto.com app won't load properly no matter how many times I install and uninstall it”
  • “My app is locked”
  • “Site, not accepting my PIN code.”

Refund Question:

  • “Scammed and need refund”
  • “Get my money back and cancel”
  • “I need a refund from Bitcoin purchase”

Activation/ Cancellation Question:

  • “Want to cancel a pending transaction”
  • “Reactivate account”
  • “Cancel subscription”

Staff Question:

  • “Customer service”
  • “I need customer service”
  • “Customer service staff when they can complete your verification and activate your Crypto.com account.”

Employment Question:

  • “I need a copy of my W2 from last year”
  • “1099 tax forms”
  • “My 1099 form”

Other Question:

  • “Can't longing”
  • “Missing funds”
  • “Wire transfer”

Compare Crypto Com Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

OKX
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2.7 out of 5
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