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Contact Crypto Com Customer Service

How to Reach a Person at Crypto Com

Verified Contact Information

Toll-Free Number:

  • 1-888-824-8817
Call Now
Send Message

Customer Service:

  • 1-844-707-7788

Complaints/ Feedback:

complaints@crypto.com

Legal:

lawenforcementglobal@crypto.com
Law Enforcement Inquiries
dpo@crypto.com
Privacy Inquiries

Media:

press@crypto.com
Press Inquiries
capital@crypto.com
Capital
regulatory-inquiries@crypto.com
Regulatory Inquiries
contact@crypto.com

Crypto Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Crypto Com Phone Number
1 (888) 824-8817
Average Hold Time
00:04:36
Average Calls duration
4 minutes
Most Popular Crypto Com Email Address
regulatory-inquiries@crypto.com
Crypto Com Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Crypto Com?

You can contact Crypto Com on customer service inquiries at 1-888-824-8817. The professional customer care advisors are ready to answer your questions about the crypto market, assist with managing your account, and help you solve your issues. You can also learn more about the company’s services and products at this number. The customer support human representative will also explain the details and benefits of the Rewards program and provide information about fees and prices. Another Crypto Com phone number to reach the Help Center representatives is 1-804-707-7788. If you have questions regarding the Privacy Policy or Data Protection, you can discuss them with the Data Protection Officer at 1-888-959-8091.

The Crypto Com email for customer service-related matters is contact@crypto.com. You can use this address to request additional information about the company, its services, and products. If you wish to file a complaint or share your feedback, email it to complaints@crypto.com, and the customer support team will get in touch with you to answer your questions or offer ways to resolve the issue as soon as they investigate your case. The regulatory inquiries can be sent to regulatory-inquiries@crypto.com. If you have questions regarding the Privacy Policy, write to dpo@crypto.com. The Crypto Com email for law enforcement inquiries is lawenforcementglobal@crypto.com. The press representatives can contact the Media Relations team at press@crypto.com.

The Crypto Com headquarters mailing address is Crypto.com, 1 Raffles Quay (North Tower), 09-06, Singapore, Singapore 048583, Singapore. You can send official correspondence and documentation to this office. The customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this address. You will receive a response from the customer care agent as soon as they study your matter. The Privacy Policy and Data Protection inquiries can be sent to Crypto.com, 110 N. College Ave, STE 500, Tyler, Texas 75702, United States. Another Crypto Com office address is Crypto.com, Level 7, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta.

The Crypto Com support is available 24/7. You can call the customer care 24/7 helpline for information and assistance anytime, day or night. If you prefer online communication, you can use the live chat feature on the official website to get in touch with the customer service advisor. The chat operators are also ready to answer your questions and help with your issues 24/7. Type your message, and the company’s agent will contact you within 2 hours. Alternatively, you can send a direct message to the Help Center via social media. If your inquiry is not time-sensitive, email it to customer care to receive a response within one business day.

You can access the Crypto Com customer service chat from the company’s official website. To discuss your matter with a customer service agent, follow these steps:

  • Click the Company tab at the top of the homepage and select the Support option.
  • Find the Start Chat link and provide the required information to initiate the conversation.
  • Click the Send a Message button and type your question or describe your issue.

The customer care operator will usually get in touch with you to provide answers or instructions to solve your problem within 2 hours. Note that the Crypto Com support chat is available 24/7, meaning you can reach the Help Center team whenever you require assistance or need to check information.

PissedConsumer Club

Contact Information

Crypto Com Website:

Crypto Com Help Center:

Corporate Office Address:

Crypto.com
1 Raffles Quay (North Tower), #09-06
Singapore, Singapore 048583
Singapore

Other Info (opening hours):

Other Location:

Level 7, Spinola Park, Triq Mikiel Ang Borg

St Julians SPK 1000

Malta

More contact details

How Customers Rate Crypto Com Support?

3.3 / 5
Needs improvement

Based on 30.5K calls to Crypto Com customer support through PissedConsumer.com and 62 survey responses.

Total Calls
30.5K
Avg Call Duration
03:43
Issues Resolved
8%

Why Customers Call Crypto Com?

Top Reasons of Customers Calls

  • Account 37%
  • Customer Inquiries & Issues 16%
  • Payments and Charges 13%
  • Product/ Service 11%
  • Request for Information 11%
  • Cards 3%
  • Return/ Replace 2%
  • Shipping and Delivery 1%
  • Website/ Application 1%
  • Refund <1%
  • Activation/ Cancellation <1%
  • Fraud & Security Issues <1%
  • Staff <1%
  • Payments & Transfers <1%
  • Employment <1%
  • Phone & Devices <1%

Account

37%
  • "Hacked acciunt"
  • "Can't log into crypto account"
  • "I can't log in my crypto acount"

Customer Inquiries & Issues

16%
  • "Need to sale Bitcoin immediately"
  • "Problème de connexion"
  • "Advisor"

Payments and Charges

13%
  • "I can't get back into my wallet"
  • "Charge on my account"
  • "Amount, iss"

Product/ Service

11%
  • "Withdraw not working"
  • "Withdraw button not working"
  • "I have lost chat connection twice with timeouts"

Request for Information

11%
  • "Need help"
  • "Confirm that my account is still suspended and has not been opened"
  • "I got email saying I requested my phone number changed I didn't"

Cards

3%
  • "I can't use my crypto card"
  • "Card issues"
  • "Gift cards won't process funds"

Return/ Replace

2%
  • "Someone shan't change my phone number for the account"
  • "I would like my money returned I sent to wrong crypto account"
  • "Change email address"

Shipping and Delivery

1%
  • "I come i didn't receive my money yet"
  • "Didn't receive my crypto card"
  • "have not received my merchandise"

Website/ Application

1%
  • "App won't let me change phone number to get code"
  • "my app is locked"
  • "Craft app wr"

Refund

<1%
  • "I'm trying to put my money back onto my card because I bought bitcoin for 300 dollars and when I tried to send it to the address that I have it wouldn't do anything this is the address that I was trying to use 3QxhsoSNVC4x2m7faJZtEDw9wRiX7ZjuFw"
  • "sold crypto and didn't receive my money back"
  • "Refund"

Activation/ Cancellation

<1%
  • "Activate anonymous my node on my onchain acct"
  • "Cancel. All accounts with my name"
  • "Reactivate account"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scam"
  • "scammed"

Staff

<1%
  • "Customer service regarding scam"
  • "Customer service"
  • "talk with customer service agent about login problem"

Payments & Transfers

<1%
  • "Withdrawal"
  • "Funds"
  • "Money transfer"

Employment

<1%
  • "Need copy of my 1099 for year 2025"
  • "Need a copy of 1099 for 2025"
  • "1099 misc 2025"

Phone & Devices

<1%
  • "Lost phone"
  • "New phone"

Compare Crypto Com Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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