Crypto Com Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

2FA authentication

How do I get to a real person? The email and in-app messaging portal seems to be manned by bots. I'm positive now that none of the inquiries I've made has made it to a real person. I can't turn on 2FA and none of the instructions have been helpful. I'm going to need a real person. At this point, I'd be willing to pay real money just to get through to crypto.com customer service.

User's recommendation: Stay away from crypto.com.

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ID
#3112332 Review #3112332 is a subjective opinion of poster.
Location
Aurora, Colorado
Preferred solution
A real person t help me.

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New Reviewer

Can't access my account

Go to log in and do the verification that's all fine sends me to my email I select log in on my email and it wants my phone number. I type that in and it replies wrong number that's the only phone number I have. I've been signing in all week with no issues. Did someone *** my account?
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ID
#3112092 Review #3112092 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Preferred solution
Access to my account
New Reviewer

Deposit not deposited

I sent an Etransfer to my account whit crypto and is not showing in my wallet. The mistake was mine and I wanted to see if it van be fixed. The person on the phone was explained to me that in this issue I have to email to Crypto to resolve it . Very helpful!
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ID
#3111925 Review #3111925 is a subjective opinion of poster.
Location
Vancouver, British Columbia
New Reviewer

Can't make any transactions

Error try again later for over a week now loosing profits I think I want a refund. Im over this bs application
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ID
#3111922 Review #3111922 is a subjective opinion of poster.
Location
San Jose, California
Loss
$5000
Preferred solution
Full refund
New Reviewer

Cannot access my account

I've been locked out of my account so I called this number which is a waste of *** time cause no one ever answers the help number stay away from crypto.com they'll just take your money and lock you out go with coinbase for you crypto buying needs crypto.com sucks

User's recommendation: Stay away from crypto.com.

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ID
#3111254 Review #3111254 is a subjective opinion of poster.
Loss
$70
Preferred solution
Full refund

Funds missing

I wasnt able to login my account for about a week, then finally after going back and forth with emails after an email, I was able to login to find out that my funds werent there. Pleas help me get my funds back. It shows money transfer to SOL but by who, Im not sure

User's recommendation: Be careful.

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ID
#3111193 Review #3111193 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Account locked

My account has been locked, the app interface is blank and I cannot access my account, I have tried it several times
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ID
#3110517 Review #3110517 is a subjective opinion of poster.
Preferred solution
To have access to my account
New Reviewer

Where is my card for my acct

Crypto Com - Where is my card for my acct
I need to know where my Crypto.com card is and how do I get to my money on it and whats going on with my account please help me thank you Janelle
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ID
#3110448 Review #3110448 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$1734
Preferred solution
Full refund

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New Reviewer

Missing funds

On Nov 23rd I e-transferred $2,500 from my bank account to Crypto.com but as of today the funds are still not showing in my Crypto account. I have sent a number of emails but I have not received a response yet. Please let me know when the funds will be deposited. Thanks
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ID
#3109498 Review #3109498 is a subjective opinion of poster.
Pros
  • App looks good
Cons
  • Money can disappear
Loss
$2500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

My crypto refund

Crypto Com - My crypto refund
Crypto Com - My crypto refund
Crypto Com - My crypto refund
I sent BNB coin with proper wallet address but wrong memo to crypto. Com. But cryto. Com is not ready to refund it and asking so many questions.. I have provided every screenshot of blockchain where all txhash, address and time everything is provided.. Now they are asking screenshot of conversation with coindcx..
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ID
#3109149 Review #3109149 is a subjective opinion of poster.
Loss
$250
Preferred solution
Full refund
New Reviewer

Cannot update phone number or add bank

I have tried numerous times to update but it won't update...It is odd it will let me spend the money but I can't withdraw the money that I made

User's recommendation: Make sure you can complete your account.

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ID
#3108198 Review #3108198 is a subjective opinion of poster.
Location
Rockville, Maryland
Loss
$50
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

It won’t let me log in

When I go to sign in it tells me to check my email for a magic link but the link doesnt come not in the junk folder or any other folders
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ID
#3107576 Review #3107576 is a subjective opinion of poster.
Location
Charleston, West Virginia
Preferred solution
Let the company propose a solution
New Reviewer

NO HUMAN INTERACTION FOR QUESTIONS!!

NO HUMAN INTERACTION FOR QUESTIONS!! I needed questions answered - NO SUCH THING AT THIS COMPANY!!!!! So disappointing

User's recommendation: Use ANOTHER COMPANY WHO HAS LIVE PEOPLE.

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ID
#3107451 Review #3107451 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
A HUMAN RESPONSE TO SEE IF I CAN STORE ALL OF MY HISTORY PRIOR TO DELETING IT OFF THE HISTORY!!!

*** app

*** horrible app. They take your money and wont respond to consumer service. Once your money is in you can kiss it goodbye.

User's recommendation: No.

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ID
#3107413 Review #3107413 is a subjective opinion of poster.
Location
Camden, Tennessee
New Reviewer

Gift carf

Crypto Com - Gift carf
I bought an apple gift card for $100 and never received activation code for it. I have the receipt uploaded with this message if someone could please help it would be greatly appreciated.
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ID
#3107205 Review #3107205 is a subjective opinion of poster.
Pros
  • No clue
Cons
  • Cant access my account
Loss
$100
Preferred solution
Deliver product or service ordered