Andres felipe Z

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Problema retiro de dinero

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Crypto Com - Problema retiro de dinero
Mucho tiempo quiero cancelar la transferencia y tener el dinero en crypt0 ? Espero una solución pronto
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Loss:
$107

Preferred solution: Full refund

Tim Davis

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Access to my account is neeed

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Crypto Com - Access to my account is neeed

I can not access my account. The account is set up to Timothy Davis email tojo_dijo@***.com.

It is not recognizing my phone number to allow me to reset my password. I need help gaining access to my account. I have been trying to contact your company for over 4 months to resolve this issue. Can I please get some assistance.

I finally got a response from Crypto.com and you wont believe it, I cant make this stuff up!!

I hope this message finds you well.

I'm reaching out regarding your latest inquiry.

First and foremost, I sincerely apologise for the delayed response and any inconvenience this may have caused you.

We strive to provide timely and efficient service to all our customers, and its clear we fell short in this instance. As a significant amount of time has passed, we understand that your needs may have changed or the issue might have been resolved.

If your inquiry is still relevant, I kindly ask that you reach out to us again, and we will prioritise your concern.

Alternatively, if there is anything else we can assist you with, please do not hesitate to let us know.

We are taking steps to improve our response times and ensure this does not happen again. Your patience and understanding are greatly appreciated, and we are committed to providing you with the high standard of service you expect and deserve.

Additionally, if you require more information about our privacy practices and your related rights, please see our Privacy Notice.

Thank you for your continued support.

Kara

Crypto.com

Problem still not fixed and Ive sent 5 email replies since with no response back!!

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Loss:
$2500
Cons:
  • No way to talk to an actual person
  • Have no customer service

Preferred solution: I would like access to my account, I need to be able to reset my password.

User's recommendation: This company is trash and I feel as if they are trying to steal my money!!

Eliasz G

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Verified Reviewer

Can't withdraw my money

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I can't set up my fiat wallet so I can't take out my money form this thing! This is a scam and it's promoted in the whole world.
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Preferred solution: Full refund

Anonymous
map-marker Edmonton, Alberta

To let you know that the crypto app is greedy scam fraud

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Crypto Com - To let you know that the crypto app is greedy scam fraud
Crypto Com - To let you know that the crypto app is greedy scam fraud - Image 2
Crypto Com - To let you know that the crypto app is greedy scam fraud - Image 3
First, I transfer my Floki Inu Tokens from trust wallet to Crypto app (address) I didnt recieved any tokens even thought the transfer was succesful. Second I set up to order PEPE tokens for a limit price, when I didnt get the price that I want I cancelled it but my money didnt refund even I didnt buy any, They took 205 canadian dollars from me plus the amount of 300 US dollar plus from Floki. I speak to costumer service but they just let me to wait 12 hrs in three days and still didnt anwer me.
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User's recommendation: Don't use Crypto App

Patricia S Pgy

No help at all !! I need customer support for the Fiat wallet issues. How many I get help with that ???

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This is about a message I received regarding my Fiat wallet. It says "Instant buy Repayment recalled". I need immediate assistance.
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Loss:
$934
Cons:
  • Cannot get a real person to help you and website is unhelpful

Preferred solution: Full refund

User's recommendation: Stay as far away as you can from Crypto.com! There are many other app to use that are so much better.

John B Cbv

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Verified Reviewer

Transfer funds

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I have emailed them several times then held on hold via chat support who redirected me to a live chat where I remained in a hold pattern awaiting a reply for 6 hours and still ZERO response in any way shape form or fashion. All my money is held hostage, and I am not able to transfer any of it to any bank account. WORST CS EVER!!!
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Preferred solution: Full refund

User's recommendation: If you want any sort of customer support DO NOT USE CRYPTO.COM

Himanshu H Ofe

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Verified Reviewer
| map-marker Etobicoke, Ontario

Because my app is not working

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Very bad experience. Im waiting from almost 3 months but no one is responding and my app is also not working.
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Corey H Ffv

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Verified Reviewer

*** poor customer service

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Crypto Com - *** poor customer service
I need to reset my log in however my email address has been deactivated Ive been trying to get help with resetting this issue for months all I get is lies and promises that someone is going to help me soon and when someone comes into the chat to respond its days or weeks later giving me a generic quote from a handbook about me being able to use the self help tools online when I actually need a representative to assist with this issue.
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Loss:
$2000
Pros:
  • Easy to set up by yourself and invest
Cons:
  • No customer service number to talk to a real person
  • No online services to chat with in a timely manner
  • Will ignore you however post on instagram page hourly

Preferred solution: help with resetting my log in credentials

Sherman C Acq

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Verified Reviewer

You keep trying to charge me for help with your company

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You trying to charge me for tech support and im a crypto.com client thats the problem customer support is a joke are tou going to help me with my issues or not hello were is tour tech support so i can get me my money out of here
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Loss:
$540

Preferred solution: Full refund

Anonymous
map-marker Wesley Chapel, Florida

Can't login and when i went to chat they sent to a site that would correct the login at this tech site fot 30.00 why would i pay thirty dollars to just be anle yo login?

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Was sent to some tech site that would charge me 30.00 dollars to log me in. I didnt purchase the help because why should i pay 30.00 gor something i might not ever use.
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Orlando Mrf
map-marker Blagovica, Lukovica

Locket acont

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Dear Sir, please start the procedure to open the crypro.com app...00:((( Unfortunately, everything remains well the level of robots Unable to agree
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Nicholas F Zke

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Verified Reviewer

Nobody is answering my calls or messages after 3 weeks of attempts

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Over 3 weeks I've been trying to withdraw my crypto from fiat currency to pay a bill 11 different attempts at reaching support with no results or results where they message back between 1am-4am following closing the chat due to me not answering and no contact information to resolve the issue with the contact number saying leave a voicemail and hanging up before I'm able. It used to be an easy process that is now impossible to get the support which makes me think of fraud for holding my money and not trying to help me get it.
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Loss:
$350
Pros:
  • Easy to buy crypto and hold it while it accumulates
Cons:
  • Extremely poor customer service

Preferred solution: Full refund

User's recommendation: Go elsewhere as all their advertisements in the last few years has been inaccurate and costumer support isn't available when needed

Julian B Twz

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Verified Reviewer

Selling issue on crypto.com app. money can't be withdrawn

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No customer service Money is blocked into the app cant take it out for unknown reasons Service non existent
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Loss:
$4000
Cons:
  • Non existant support
  • Scammers easy to put money but cant take it out

Preferred solution: Full refund

Anonymous
map-marker Nicosia, Nicosia

Blocking my trades

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Terrible customer servixe. Blocked trades for no reason and holding on to c. 18k aed of money non allocated to trades. Their 12 hr response time is a joke, got garbage reply after 48 hrs saying did I still have the issue given it had taken them so long to reply. I said yes, 24 hrs later no response
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MICHAEL G Imq

New email

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Have emailed multiple, multiple times and receive nothing but standard form messages. Nothing that addresses my issue.
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Preferred solution: To have my login email updated

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