Crypto Com
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblema retiro de dinero
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccess to my account is neeed
I can not access my account. The account is set up to Timothy Davis email tojo_dijo@***.com.
It is not recognizing my phone number to allow me to reset my password. I need help gaining access to my account. I have been trying to contact your company for over 4 months to resolve this issue. Can I please get some assistance.
I finally got a response from Crypto.com and you wont believe it, I cant make this stuff up!!
I hope this message finds you well.
I'm reaching out regarding your latest inquiry.
First and foremost, I sincerely apologise for the delayed response and any inconvenience this may have caused you.
We strive to provide timely and efficient service to all our customers, and its clear we fell short in this instance. As a significant amount of time has passed, we understand that your needs may have changed or the issue might have been resolved.
If your inquiry is still relevant, I kindly ask that you reach out to us again, and we will prioritise your concern.
Alternatively, if there is anything else we can assist you with, please do not hesitate to let us know.
We are taking steps to improve our response times and ensure this does not happen again. Your patience and understanding are greatly appreciated, and we are committed to providing you with the high standard of service you expect and deserve.
Additionally, if you require more information about our privacy practices and your related rights, please see our Privacy Notice.
Thank you for your continued support.
Kara
Crypto.com
Problem still not fixed and Ive sent 5 email replies since with no response back!!
- No way to talk to an actual person
- Have no customer service
Preferred solution: I would like access to my account, I need to be able to reset my password.
User's recommendation: This company is trash and I feel as if they are trying to steal my money!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't withdraw my money
Preferred solution: Full refund
To let you know that the crypto app is greedy scam fraud
User's recommendation: Don't use Crypto App
No help at all !! I need customer support for the Fiat wallet issues. How many I get help with that ???
- Cannot get a real person to help you and website is unhelpful
Preferred solution: Full refund
User's recommendation: Stay as far away as you can from Crypto.com! There are many other app to use that are so much better.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer funds
Preferred solution: Full refund
User's recommendation: If you want any sort of customer support DO NOT USE CRYPTO.COM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Etobicoke, OntarioBecause my app is not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** poor customer service
- Easy to set up by yourself and invest
- No customer service number to talk to a real person
- No online services to chat with in a timely manner
- Will ignore you however post on instagram page hourly
Preferred solution: help with resetting my log in credentials
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou keep trying to charge me for help with your company
Preferred solution: Full refund
Can't login and when i went to chat they sent to a site that would correct the login at this tech site fot 30.00 why would i pay thirty dollars to just be anle yo login?
Locket acont
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNobody is answering my calls or messages after 3 weeks of attempts
- Easy to buy crypto and hold it while it accumulates
- Extremely poor customer service
Preferred solution: Full refund
User's recommendation: Go elsewhere as all their advertisements in the last few years has been inaccurate and costumer support isn't available when needed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSelling issue on crypto.com app. money can't be withdrawn
- Non existant support
- Scammers easy to put money but cant take it out
Preferred solution: Full refund
Blocking my trades
New email
Preferred solution: To have my login email updated
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