Crypto Com Reviews

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New Reviewer

Someone else is on my account taking funs

I was looking at some tax papers and bank statements so I can go do my taxes for last year and I put in about $30,000 and a crypto in a period of 8 months and I have like a dollar can I get transactions where either saying I lost it but I think my ex had she has all my information and I think she's been taking out of my crypto I just don't know what I'm doing and I need to get someone who does to look at it thanks so much

User's recommendation: I hope someone can really get to the bottom of this I started investing so I can retire early not lose all my money and I know it's probably within my family my fault but you would think multimillion dollar company would scan that and see something was wrong see something wrong.

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ID
#3232406 Review #3232406 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

I’ve tried calling and I’m transferred to this stupid texting communication system

Can't log into my account I have not seen the pissed consumer terms of service but I have to check yes to continue I was calling from pissed. Com

User's recommendation: They are not willing to help you.

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ID
#3230493 Review #3230493 is a subjective opinion of poster.
Preferred solution
I would like to log in to my account. I’ve tried to set up 3rd ???? Verification and it does not work and I can’t get into by my account for over a week
New Reviewer

Trying to open an account

I'm not sure if I already have an account but I need to create one since I have money in there. And I can't get my email to work please call 925-352-****
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ID
#3229993 Review #3229993 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • High fees
  • Cant login in to my account
Loss
$603
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want to learn how to create an FIO address. Please inform me in advance you are calling by SMS.

Nothing happened except the customer service phone picked up and told me, "All customer service representatives are busy and we will be with you in a few minutes." Later, "All customer service representatives are busy. Please leave a message at the tone." It hung up without allowing me a chance to leave a message.
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ID
#3229729 Review #3229729 is a subjective opinion of poster.
Location
North Little Rock, Arkansas
Preferred solution
I would like to learn how to set up an FIO address.
New Reviewer

Cant login

Couldn't buy for 2 months . Was told to delete app . Now can't log back on after downloading. I have few thousand in crypto.com and can't log in . it keeps saying error , time expired on email ?
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ID
#3226948 Review #3226948 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

I can’t withdraw my money from Crypto.com to my Monzo account??

They asked me to transfer&5 first to Crypto.com which I did but I still couldnt withdraw my money from my fiat wallet.
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ID
#3224131 Review #3224131 is a subjective opinion of poster.
Location
Welwyn Garden City, England
Pros
  • Easy to use
Cons
  • No withdrawal possible
Preferred solution
Full refund
New Reviewer

Withdrawal

I need to see if there is a way to speed it up. Or cancel and transfer to coinbase so I needed to talk to someone about it asap no answer
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ID
#3222879 Review #3222879 is a subjective opinion of poster.
Location
Biloxi, Mississippi
Preferred solution
Speak to someone
New Reviewer

Nft log in

Log in wont work every time I try an log in it tells me to create a new password an still wont work help
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ID
#3222492 Review #3222492 is a subjective opinion of poster.
Location
Fairfield, California
Preferred solution
Let the company propose a solution
New Reviewer

I cannot log in to my account

An error sign says please try again or contact our support at contact@***.com for assistance. I also cannot to log in through the app. It will show the blue screen which stays forever.
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ID
#3220341 Review #3220341 is a subjective opinion of poster.
Loss
$500
Preferred solution
I want to log in to my account

Cant sign in

I had to get a new email account and you tell me to call but no one will answer the phone to help me all I want to do is get my account in order so I can get back to my trading but for some reason now they tell me that my phone number is on good so I can't get back into it . its a bunch of bs that a person has to go through
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ID
#3218196 Review #3218196 is a subjective opinion of poster.
Location
Channahon, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

A transaction that didn't go through; no response to questions

New account and could not get transaction completed. Had two chat boxes and the last one was never seen by their customer service ppl 7+ hours later. Giving benefit of doubt bc they may be closed for New Years. When I called, immediate answer said we will take your call soon, but after 3.5 minutes of ringing, I gave up.

User's recommendation: Buyer beware of questionable customer service.

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ID
#3217865 Review #3217865 is a subjective opinion of poster.
Location
Ashburn, Virginia
Preferred solution
Questions answered

Please give me a call

My account was hacked and stolen money from my account can you please give me a call its very important for me.
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ID
#3217539 Review #3217539 is a subjective opinion of poster.
Location
Melbourne, Victoria

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't login

Since Christmas Eve onwards, unable to log in my account. Till now, I entered my email ID, the system said sent u an email pls CHK. But I didn't receive any mails so for from Crypto.com. Meantime also didn't receive newsletter. Pls advice. Thanks
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ID
#3215797 Review #3215797 is a subjective opinion of poster.
Location
Singapore, Singapore
Preferred solution
Please Resolve the log in problem
New Reviewer

Log in

Unable to login. No answer from customer service number . I have an account for a while and was able to log in before until they placed Authenticator which doesnt work and waste customer time. Its such a downer process
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ID
#3215432 Review #3215432 is a subjective opinion of poster.
Location
Rancho Cucamonga, California
Cons
  • No customer service
New Reviewer

Phone number

My phone number is (818)590-**** but in my app is different and I can't receive SMS to open my account
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ID
#3214801 Review #3214801 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Fixing my sign in problem and phone number in my account