Sadik K Arg

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Verified Reviewer
| map-marker Clearwater, Florida

My account is locked

Crypto Com - My account is locked
Can you help me to open my account why is locked i need to unlock my account i invested and i need to open my account to see whats going on
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User's recommendation: My account is locked

Aditya J Uxm

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Verified Reviewer

Issue in exchange wallet

Crypto Com - Issue in exchange wallet
Crypto Com - Issue in exchange wallet - Image 2
Crypto Com - Issue in exchange wallet - Image 3
I just transferred my balance from LUNA 2 to Exchange as I am not able to see my amount outside but when I open the transfer is it showing but I am not able to see balance in that account so please help me out with this issue. I wanna recover the money to fait wallet and I have also uploaded to see the screenshot as you can get a good idea whats the issue !!
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Loss:
$300

Preferred solution: Full refund

Sylvia D Rkg

Crypto.com is not recognizing my email

Crypto Com - Crypto.com is not recognizing my email
Accès to my account is not possible bécasse I dont crypto.com not recognizing my emailwhy I don't rece8ve email of crypto.com
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Cons:
  • N i do not

Preferred solution: Iwant to acced to my account

User's recommendation: Why Ido not reçoivent email of crypto.com ?

nouman k Qec

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Verified Reviewer

Account login problem

Crypto Com - Account login problem
Hello team crypto i have a problem in my account my account is not opening when i enter my email so they shoe me error contact over crypto support so please what happen in my account
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Ian C Mrw

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Verified Buyer
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Still waiting for approval 3 weeks later

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Crypto Com - Still waiting for approval 3 weeks later
I have been waiting over 3 weeks for my crypto account to be approved yet here I am still waiting. I have received 2 emails saying they would look into the issue, with no results.
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Cons:
  • Cannot get a real person to help you and website is unhelpful

Preferred solution: Approval to open my account

User's recommendation: Run far away as quickly as possible!!!!

Eddie V Fdo

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Crypto Com - Review in Cryptocurrency Services category

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Crypto Com - Review in Cryptocurrency Services category
Crypto Com - Review in Cryptocurrency Services category - Image 2
I wired funds on 1-9-24, same day I confirm with this account # {{Redacted}} they told me that it was received. The wire I transfer have not arrived on the date and time. It came from this account # from which the wire transfer was made, the branch code and the account number of the person making the wire transfer, and the amount of the wire transfer. ( acct. 863004****98 ) Transfer amount $14,985.00
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Loss:
$15
Pros:
  • Good support
Cons:
  • Inform for new clients about 3rd party

Preferred solution: Full refund

User's recommendation: Have easy access to support or information about 3rd party

William G Whh

Friends and colleagues informed me of how professional and secure

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Crypto Com - Friends and colleagues informed me of how professional and secure
Good morning can you help me please Having Trouble getting my account up and running This is delaying me to process a payment.
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Preferred solution: To be able to open an account

Harry S Lzr

Transfer issue

Crypto Com - Transfer issue
Crypto Com - Transfer issue - Image 2
I completed a transfer from my Capital One bank account to resolve an outstanding balance. Even though I have the confirmation email and my account reflects the transfer, I'm not seeing it in my fiat wallet and my assets have been liquidated. I need this resolved immediately.
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Loss:
$3000
Cons:
  • Inadequate customer service

Preferred solution: Restore my crypto wallet and bitcoin investment.

User's recommendation: Don't use this app

Tika P Drj

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Verified Reviewer

Not able to login

Crypto Com - Not able to login
I am just trying to open apps in my phone but that automatically Logout I am not able to log back in the app so Im trying to login back to my ID and I put my email in there, but the email does not let me go inside the website?
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Pros:
  • 1000

Preferred solution: Logging back my id

Miguel B Xnv

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Delay on deposit made since the 7th of march

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Crypto Com - Delay on deposit made since the 7th of march
Hi, This is Miguel Baza, I made an online transfer since March 07th, my bank completed the transaction the same day but it is not reflecting on fiat wallet. I sent emails, I tried to chat even go through help.crypto, there is no feed back.
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Loss:
$7000
Pros:
  • Good platform
Cons:
  • Deposits take way too long to be processed for use

Preferred solution: Deliver product or service ordered

User's recommendation: Confirmation of deposit

Anonymous
map-marker Statesboro, Georgia

Need to change phone number for my account can not receive SMS code

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Crypto Com - Need to change phone number for my account can not receive SMS code
I can not receive my verification code because I changed my phone number and did not update it. I can get through the email verification but when I get to the phone number verification it's sending the code to the old phone number on file. Please help me get back into my account. The rest phone feature is only available to users with $5,000 or less in your account. Now I cant log into my Crypto.com app. Custom service is impossible to reach. Ive lost $20,000 basically.
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User's recommendation: Do not use Crypto.com

Adrian B Gtx

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Verified Reviewer

Problem with a card

Crypto Com - Problem with a card
Hello i have a monese card and when i want do deposit funds it fails the 0.10£ transaction. I want to deposit
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Preferred solution: To transaction be accepted

Damesha Srw

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Verified Reviewer
| map-marker Syracuse, New York

Authenticator not working

Crypto Com - Authenticator not working
Keeps locking me out 24 hours I put the text message number in and then I put the authenticator number from googling and theyre on time and it doesnt allow it to process. I did it multiple times 10 times yesterday and I did it eight times today and Im getting very tired.
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Mandi O

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Overcharged and didnt recieve the crypto

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Crypto Com - Overcharged and didnt recieve the crypto
Crypto Com - Overcharged and didnt recieve the crypto - Image 2
Updated by user Mar 15, 2024

Absolutely no support as of this moment. I have also emailed the support email from my personal email address, so we will see how or if they respond.

Original review Mar 11, 2024
I should have 1 charge on my credit card from your company for $25 from 3/2/23. Today i saw that i have 3 additional charges, from 3/4/23 totaling $74.98 and those funds were never put into my wallet. I want my money back and an explaination. This is fraudulent activity and i will escalate this matter if necessary.
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Loss:
$75
Cons:
  • Fraud
  • No customer service
  • Overcharged

Preferred solution: Full refund

User's recommendation: DO NOT GIVE YOUR CARD INFORMATION *FRAUD*

Steven S Sgt

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Verified Buyer
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Locked out of account

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Crypto Com - Locked out of account
Crypto Com - Locked out of account - Image 2
Crypto Com - Locked out of account - Image 3
The number provided is of no avail it's for the credit this is BULLSHITsuch poor customer servicecard only by chat!!!I have the right to myshit
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Loss:
$10000
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