Crypto Com Reviews

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Fraud

I had my account with crypto.com for about 6 months. All I did was purchase crypto for long term. Out of nowhere my account went to 0$. I never made any transactions on there. Costumer service suspended my account and will not give me my money back. I know have to resort to getting an attorney. If you are thinking of putting your money in this wallet do yourself a favor and dont. They will rob you and suspended your account with no explanation.

User's recommendation: Never set up an account with crypto.com.

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ID
#3242442 Review #3242442 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Fraud
  • Terrible customer service
Loss
$7000
Preferred solution
Full refund
New Reviewer

Wrong balance shown in defi wallet

three days ago approx 1 billion 230 million shares of dogelonmars disappeared from def wallet i complained now it shows i have over a trillion dollars crypto is niw non responsive i am ready to contact fbi cyber crime unit
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ID
#3241172 Review #3241172 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$1800
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My money has been stolen

Crypto Com - My money has been stolen
I was using cash machine and some has tampering the machine and blocked my money from coming out so I called the police they came down and handed me a reference numer to give to you
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ID
#3238919 Review #3238919 is a subjective opinion of poster.
Location
London, England
Loss
$450
Preferred solution
Full refund
New Reviewer

My account was hacked and money stolen!

My account was hacked and taken over. Ive been trying to get in contact with customer service and nothing works. Suddenly I have access to my account again and my money is gone. It was withdrawn a week ago. I want my money back. This is ridiculous and its an inconvenience. Im still unable to reach anyone to resolve my issue. Please help
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ID
#3238888 Review #3238888 is a subjective opinion of poster.
Location
Christiansted, Saint Croix Island
Pros
  • Have most of the crypto im interested in
Cons
  • Errores
  • Cant access account
  • It needs to be more user friendly
Loss
$900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Nft account log in

Crypto Com - Nft account log in
Crypto Com - Nft account log in
Worst customer service , itd been a headache trying to talk to someone. Youll get a robot message , usually the same one for weeks on end

User's recommendation: Be careful not to leave money , they suspend accounts with out notice.

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ID
#3238693 Review #3238693 is a subjective opinion of poster.
Pros
  • App looks good
Cons
  • Customer service
  • Verification approval
Loss
$300
Preferred solution
To be able to log into my creator nft account

Account got hacked

My account got hacked and someone try to use my card that was linked to my account. I was no longer able to log in I contact support and get the run around. Always asking for selfie and when I do provide it they tell me to wait. It seem like every email I received is sent by someone different everytime. They ask for a new email and selfie which I provide and just tell me to wait it been almost a week since I got *** and have not been able to get my account back on. How secured is crypto that someone is able to get into?.
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ID
#3237127 Review #3237127 is a subjective opinion of poster.
Location
Fresno, California
Cons
  • Cant access my account
  • Needs to be more user friendly
Loss
$750
Preferred solution
Get my account back with as much money/crypto shared as it had when before it got hacked.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have had difficulty with my 2Fa. Reply was not very complete. Also may have lost 600 in a transaction I did. Been trying to confirm validity

Very difficult conversing with CS. And may have lost 600 due to this. Not been able to get coherent answers nor any responses at all

User's recommendation: Never use it.

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ID
#3237118 Review #3237118 is a subjective opinion of poster.
Cons
  • Difficult to fix 2fa
  • Needs to be more user friendly
Loss
$600
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Too many difficulties

I was having trouble with my 2Fa. Got terrible cs on fixing it and it still is not fixed. Plus I am trying to get a transfer taken care of and may have lost 600. No one has answered my emails

User's recommendation: Never use.

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ID
#3237091 Review #3237091 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud

There was an unauthorized withdrawal on my account. They wiped down my account. Ive been messaging crypto.com on the app, no respond. I called their customer 888 #, no answer too.
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ID
#3236927 Review #3236927 is a subjective opinion of poster.
Loss
$317
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I can't get my deposit from Crypto.com withdrawal

I am using Cypto.com to invest, and I withdrew an amount of 2857.52 CAD on Dec 27/2021 from crypto.com fiat wallet. After days I found an email from Interac that the money was to be deposited and asked one security question. I tried, and Interac responded that the fund was unavailable and asked me to contact the sender. I worried that I am a victim of fraud as the Crypto.com withdrawal amount should be directly deposited into my account, which is already in my crypto.com profile. I am also an auto Interac deposit user. I want an investigation and to get back my money as soon as possible.
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ID
#3236835 Review #3236835 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$2858
Preferred solution
Full refund

Customer service

I have been trying to get a hold of someone to discuss some issues with my current account with Crypto.com.. and have been unsuccessful I will leave a copy of email received yesterday about my account.. Dear Manuel, We hope this email finds you well. We recently performed a review of your account. After careful consideration, we regret to inform you that we are no longer able to provide you with our services due to changes in our customer acceptance criteria. Please access your account and withdraw the available balance to an external address within 5 calendar days. If you need any assistance with the process, please get in touch. Best regards, The Crypto.com Team

User's recommendation: Zero.

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ID
#3235689 Review #3235689 is a subjective opinion of poster.
Location
Midlothian, Texas
Preferred solution
Need to speak with someone, I need more information the problem above

Acount proof of adr

Can you call me please +316********. Becus3 of a Phone No that is not Danish. So what you hav All the info sbout My to open My internet acount . You ope All other and take My money I travel around. Whats the problem maaarrnnnn. This it not ok
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ID
#3235599 Review #3235599 is a subjective opinion of poster.
Location
Schiphol, North Holland

Account hacked

This was the second time that I received emails about someone trying to change my password. I had asked them to close the account completely the first time to avoid this happening.

User's recommendation: Don't use Crypto.com.

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ID
#3234860 Review #3234860 is a subjective opinion of poster.
Location
Kerhonkson, New York
New Reviewer

Can’t open my account

Hi my name is Kulwinder kaur . I cant login my account please help me My phone number is +178******** Email is. Kaur.shinu16@***.com Thank you Kulwinder
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ID
#3233705 Review #3233705 is a subjective opinion of poster.
Location
Montreal, Quebec
Preferred solution
Can’t login

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Verified Reviewer
New Reviewer

I need to know how to withdraw the money back into my account

I need to know how to withdraw the money from my metatrader4 back into my crypto account. From there back into my original bank account
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ID
#3233478 Review #3233478 is a subjective opinion of poster.
Location
Harrow, England