Debra H Pdy

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Verified Reviewer
| map-marker Clarksville, Tennessee

How do I get my verification increased to be able to withdraw more from Crypto

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Have not gotten the answer needed yet. Needing verification amount to be increased for crypto. I still need to move $140,000.00+ today
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Ges P

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Verified Reviewer

No customer service

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I can't login my account restricted by crypto. Com for no reason. Authentication OK but account restricted. Need help login, email customer support, they email back with general help that has not related at all with my issue to login, it's more than a week no reply, no help still waiting. You can loose your money guarantee if buy crypto thru crypto. Com if you can not trade for weeks because they restricted your account. My advice is pull out your money close the account and invest somewhere else that has reliable platform
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User's recommendation: Close crypto. Com account while you can

Irina C Unh

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Verified Reviewer

Account verification

Hello, Since one week withdrawals from my account in crypto are not available. I found out missed KYC request on 29 of January and replied to it. No reply in request, no reply in tickets and zero feedback from your side and all looking like your exchange just fully down. Please reply to me if you received my KYC answers and when my withdrawals will be available. Thank you
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Preferred solution: I would like first to give me an answer and withdraw money

James T Qko

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Verified Reviewer

Missing deposit and unable to withdraw funds

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I made a bank transfer on 12/28/2023. My bank posted the transfer of $2059.80 to crypto.com on 12/29/2023. I have contacted them multiple times. They took my information last week and have not contacted me back. Plus I cant transfer any money out of my account.
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Loss:
$2059
Pros:
  • Can transfer large sums
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: Find another crypto service!

Erdan K

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Verified Reviewer

I want them to reset my 2fa authenticator

I want to rest 2fa password Crypto.com 1 Raffles Quay (North Tower), #09-06 Singapore, Singapore 048583 Singapore
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Preferred solution: Rest password 2FA

Zenawi H

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Verified Reviewer
| map-marker Paris, Ile-De-France

Theif my acunt by the campany crypto.com

Almost 2 week-end pas with out any solutions so ,I thing the campany is not correct ,theif 620 Euros in my acunt
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User's recommendation: 1st solvd the reasen

Tyrone P Yzx

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Verified Reviewer

Change 2FA number

I need to change my 2FA number because it is no longer valid. I need to update my number from 727361**** to 727268****
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Preferred solution: Change 2FA

Anonymous
map-marker Flintbek, Schleswig-Holstein

No answer no help!!

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I need to change my phone number to get access to my account, there are thousends of Dollars, but nowhere you get help and answer, only BOTS. Not via email, not in the Support Chat, not via Facebook and instagram! Is this a Scam!? I will tell all my team to sell all coins and go to other platforms, this is horrible!!
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Jacob H Nvv

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Verified Reviewer
| map-marker Napier City, Hawkes Bay

Can't withdraw

Crypto Com - Can't withdraw
I deposited $1496 into the UFJPRO trading app and eventually when I tried to withdraw it, it froze. 4 days later when I tried to login it says anomaly. Can you assist me.
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Marek S Yjo

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Verified Reviewer

Needs reset pin password I forgot old one

Crypto Com - Needs reset pin password I forgot old one
Change , reset my password coscoin pin payment withdraw I forgot old one, I cant change if forgot old one
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Loss:
$325

Preferred solution: Price reduction

Horacio R Wcn

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Verified Reviewer

New phone

I have a new number and can not access my crypto account. How do I update that my new number on my crypto account?
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Pros:
  • You can buy crypto

Preferred solution: Information

Anonymous
map-marker Midland, Michigan

Unable to transfer funds

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I deposited money into my account now my account is locked up. I have no idea why and I can not speak to a live person to get this resolved.
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User's recommendation: Do not use this Crypto app. Every time you goto a different screen you need to type in your password.

Anonymous
map-marker Mooresville, North Carolina

No one responds about my account being locked

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For over three weeks I have sent responses to Crypyo.com about my account being locked. No response about account or process to unlock my account. Very generic emails but no direct contact to solve the problem or get access to my money
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User's recommendation: Don’t do it

Angela H Fzj

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Verified Reviewer

Logging on issue

I have not gotten a reply yet Im having problems logging on my phone number or email says theres an issue to call customer service
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Louise B Vmy

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Verified Reviewer

My transactions are being approved by bank and rejected by the merchant

I have been doing transactions, they have been approved , then automatically reversed from my account, of which I try to repeat the process . I need to make today transactions up to $17,000 US DOLLARS . This has been happening for a while my bank says its the Merchant and not them ? Need it to be fix for me to continue
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