Robert V Qmj

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Verified Reviewer
| map-marker El Dorado, Arkansas

Crypto.com card stopped working

Every time I try to call the phone number it just hangs up on me. Why cant I get a hold of somebody to help me with this issue immediately its been going on for 48 hours with the issue with nobody called me back and nobody help me out what the ***
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Anonymous
map-marker Redmond, Washington

Horrible customer service

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I put 32k into my crypto. Com Account 2 weeks ago snd then sent it to my DeFi Wallet bitcoin address it still has not shown up. Reached out to crypto.com 50 times it seems talk One person and they were gonna give me a specialist to get back with me. No one has horrible, horrible horrible Robert Byrnes
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Andrea S Chs

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Verified Reviewer

Unlock my account and get refund

No one helps with unlocking my crypto account. Repeatedly I get the same message from them telling me to send them another email. The customer service at this company sucks
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Loss:
$2000
Cons:
  • Customer service is a joke

Preferred solution: Full refund

User's recommendation: Use another wallet

Paul P Bdf

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Verified Reviewer

Locked out of the app

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I can not get back into my account for crypto my app has been signed out and will not let me sign back in
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Pros:
  • Save and make money
Cons:
  • Can loose everything if you loose the app

Preferred solution: My account sorted so I can log on

Andy B Aaf

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Verified Reviewer

No access to funds on crypto.com visa card due to frozen card for no reason

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4 month I have been trying to get a hold of someone. 1 time a chat opened and they apologized assuring they will fix this. But that was all. This company will take your funds freeze them and offer no solution. Think about this. For over 4 month I have been calling.emailing and all but no reply.
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Loss:
$100

Preferred solution: Unfreezing of visa card

User's recommendation: Stay away

Alaisha Tti

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Verified Reviewer
| map-marker Dubai, Dubayy

Dispute

I have done this transfer from crypto to binance. I buy cronos and transfer to binance but it didn't came as binance doesn't accept cronos need your help to get my cronos back to my crypto account
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User's recommendation: To make transfer little bit more easy

JeanDeDieu

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Verified Buyer
|

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Verified Reviewer

Youngducci@***.com

Crypto Com - Youngducci@***.com
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Crypto Com - Youngducci@***.com - Image 3
Crypto Com - Youngducci@***.com - Image 4
Hello, my name is Atato Didier Talizo from Democratic Republic of Congo, I moved to Horsens from Skanderborg 4 months ago and I have a question about my Crypto account being locked. but I don't understand why you have locked my Crypto.com account
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Loss:
$500

Preferred solution: Full refund

Anonymous
map-marker Leicester, England

Fraud activity

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I was lied and told to put money in to get money out and now all my money is gone I dont have a way to contact crypto as Im in the uk and my banks blocked my account due to all this
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User's recommendation: Never use this app

Lisa Q Umi

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Verified Reviewer

No access to registered email

I keep getting the same message .Hope you are doing well.I need to change my email and do not have the access to my old one 3 months of this.
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Preferred solution: Id like to get back into my accounts

Abby S Kuc

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Verified Reviewer

Need help logging in

When I go to take my picture of my driver's license the flash on my phone comes on for no reason. I have it off on my phone. Help me please
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Sherrie C Djk

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Verified Reviewer

I can’t get into my account and the phone numbers are only for the debit cards.

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I cant get into my accounts my password and passcode doesnt work and my phone number has changed Im tired of trying and getting nowhere!!!
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Loss:
$50000
Cons:
  • No phones to call them

Preferred solution: Into my freaking account

User's recommendation: Don’t forget your passwords, passcodes and definitely don’t change ur phone number!!!!!

Cindy M Xjk

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Verified Reviewer

No response from customer service

Ive been locked out of my account since Feb17,2024 I have contacted every customer service email and chat but no response. I just filed a complaint with CFTC in USA as that is the regulatory body that is supposed to oversee this exchange. If everyone files a complaint, we may get some action- Im hoping. Ive had this account for fours years with no problems until now.
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Loss:
$210
Pros:
  • Used to be responsive
Cons:
  • No customer service support and is a unreliable app

Preferred solution: I would like to be able to log in to my account

User's recommendation: Don’t apply for an account on this exchange,no customer service available.

Robert R Fps

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Verified Reviewer

Email issue and can't log into account

Their customer service contact information is not accurate and you cannot talk to anybody. They only give you letters and articles to read to try and figure out things yourself. This is not helpful at all.
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Preferred solution: Someone to talk to to resolve my issue on logging in to my account.

Milena Z Lee

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Verified Reviewer

Ripristino account

Buon giorno vorrei mi fosse ripristinato l'account per poter usare ancora Crypto.com ma nessuno dell'assistenza mi risponde
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Preferred solution: Non mi riattivano l'account

Ellie Z Ljs

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Verified Reviewer

My account

I cannot get a hold of anyone!!! I sent 5 emails, but no responding!!! My account is on hold since 2 weeks and I am not being able to trade!!! I need my money back and F this company and their customer service !!!
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Preferred solution: Full refund

User's recommendation: Do not deal with them!!!

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