Crypto Com Reviews

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Crypto Com - Wallet was hacked
Crypto Com - Wallet was hacked
Crypto Com - Wallet was hacked
I opened my account back in May, and until yesterday, I was trading rather small amounts of various cryptocurrencies. On Friday night, I couldnt log in. My iPhone uses the Face ID, and I also have a text password. I was unsuccessful getting online. I kept getting error...
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ID
#3178017 Review #3178017 is a subjective opinion of poster.
Pros
  • Affordable
  • Looks promising
Cons
  • Cant access account
  • Third party
Loss
$913
Preferred solution
Full refund
New Reviewer

I’m sick of dealing with automated bots that don’t do anything beyond holding up my progress

Four *** days I havent heard from anybody its about time somebody starts *** say something I ask you a question I need a *** answer who rejected by withdrawal of $1500? Its pretty *** easy to answer!

User's recommendation: Don’t waste your *** time trying to get a hold of anybody in the *** customer service department this *** don’t even do *** I don’t know how the *** they got hired. There’s not even a dept for customer service.

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ID
#3176768 Review #3176768 is a subjective opinion of poster.
Loss
$300
Preferred solution
A *** answer
New Reviewer

I can't login

Hello, please check my account, l can't log in, and it says my phone number is invalid. The app is messed up!
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ID
#3174894 Review #3174894 is a subjective opinion of poster.
Location
Germantown, Maryland
New Reviewer

I want them to reset my 2fa authenticator

I dont have the support i needed 2 rest my 2 fa authenticator. And is really hard 2 set up the 2fa authenticator i want some 1 call me to help me
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ID
#3171637 Review #3171637 is a subjective opinion of poster.
Location
Ocala, Florida
Preferred solution
Help with the 2 fa autheticator
New Reviewer

Need to update my email

I lost access to the email I used to set up my crypto account, it was andrewhardin2024@***.com I want to change it to hardinandrew6@***.com
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ID
#3171063 Review #3171063 is a subjective opinion of poster.
Location
Lebanon, Kentucky
Pros
  • Affordable
Cons
  • Money can disappear
Preferred solution
Email changed

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Verified Reviewer
New Reviewer

Cannot access my account

Can access my account And forget password I need someone to help me I tried many times still cannot do it Merry Christmas
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ID
#3170128 Review #3170128 is a subjective opinion of poster.
Location
San Jose, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They did not fix my problem.

The rep tried to fix it but could not and someone else wanted me to send some screen shots but we lost connection. I am trying to withdraw some funds to my bank and not having any luck. Please help if you can.
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ID
#3170078 Review #3170078 is a subjective opinion of poster.
Location
Springfield, Missouri
Preferred solution
Deliver product or service ordered
New Reviewer

This site is junk

I etransferd 10k 2 weeks ago and its still not in my account. They dont have a phone number to talk to anyone and the emails are all bots. The chat on the app are bots. DO NOT DEAL WITH THESE guys !!!!

User's recommendation: RUNNNNNNN.

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ID
#3170018 Review #3170018 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Loss
$10
Preferred solution
Full refund
New Reviewer

I can’t access my account

The app would not open so I reinstalled it and now I cant access my account. Would you please help me get back into my account I already have a visa card so maybe you can use the visa card to help me locate my account.
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ID
#3167475 Review #3167475 is a subjective opinion of poster.
Location
Menifee, California
Loss
$650
Preferred solution
I need access to my account

Missing deposit

I etransfer money to my crypto wallet with the unique code but no money deposited after two weeks. I contacted support team but they told me to solve the problem. It should be responsibility of Crypto to find out the mistake they made rather than the customer
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ID
#3165024 Review #3165024 is a subjective opinion of poster.
Location
Columbus, Ohio
Preferred solution
Deliver product or service ordered

Unaware if where my btc transfer was going

I contacted crypto.com help team to get help with some issues with a btc transfer which resulted in me not knowing where my funds were going. I have still not had anyone contact me about that from over a week ago. Luckily the funds got to where they needed to be.

User's recommendation: If you need customer service ever at all for anything. This isn't the company for you.

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ID
#3163558 Review #3163558 is a subjective opinion of poster.
Location
Charlottesville, Virginia
New Reviewer

I can't get my money back from the wallet

Crypto Com - I can't get my money back from the wallet
I can't get my money back from the wallet but I am always asked to try again or contact customer service by contact@***.com 2 months ago now

User's recommendation: I need that money be transfert to my bank account please.

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ID
#3159920 Review #3159920 is a subjective opinion of poster.
Preferred solution
Transfert that money to my bank account please

Hacked account and stolen crypto

There was a breach in crypto.com on December 6th 2021 in which my account was compromised I had my crypto stolen and my bank card was used by the hackers as well its been 8 days with no resolution I have contacted them many of times with no reply my account is currently locked down so I cannot cash out what little crypto was left I would not trust this site til they fix these problems
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ID
#3159525 Review #3159525 is a subjective opinion of poster.
Location
Cottage Grove, Oregon

Deposit not deposited

Received call back and issue was dealt with in a timely manner. I would suggest that they make their exchange a little more user friendly and have more real people to talk to with regards to customer service issues.
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ID
#3159347 Review #3159347 is a subjective opinion of poster.

Account was hacked

Someone hacked into my crypto.com account and stole my shiba uni and tried to take money out of my bank account, this took.place on December 6 2021 around 2:17 pm. I message crypto.com about this incident and as of December 14 2021 this is still not resolved very dissatisfaction in crypto.com in how they have handled this situation and how unorganized they are , I have worked with 4 different employees of crypto.com and they have no idea how far along one another is ony verification process which has had me verifiy myself 4 time and each time has taken about 1 and half to complete its crazy to think that a billion dollar company could get hacked so easily made me uncomfortable for sure

User's recommendation: Beware.

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ID
#3158391 Review #3158391 is a subjective opinion of poster.
Location
Dallas, Texas