Unclaimed
Crypto Com
Reviews and Complaints
1M
CLAIMED LOSSES
767
TOTAL REVIEWS
36.7K
PAGE VIEWS
5
ISSUES RESOLVED
Crypto Com Reviews
New Reviewer
I opened my account back in May, and until yesterday, I was trading rather small amounts of various cryptocurrencies. On Friday night, I couldnt log in. My iPhone uses the Face ID, and I also have a text password. I was unsuccessful getting online. I kept getting error...
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ID
Pros
- Affordable
- Looks promising
Cons
- Cant access account
- Third party
Loss
$913
Preferred solution
Full refund
New Reviewer
I’m sick of dealing with automated bots that don’t do anything beyond holding up my progress
Four *** days I havent heard from anybody its about time somebody starts *** say something I ask you a question I need a *** answer who rejected by withdrawal of $1500? Its pretty *** easy to answer!
User's recommendation: Don’t waste your *** time trying to get a hold of anybody in the *** customer service department this *** don’t even do *** I don’t know how the *** they got hired. There’s not even a dept for customer service.
ID
Loss
$300
Preferred solution
A *** answer
New Reviewer
I can't login
Hello, please check my account, l can't log in, and it says my phone number is invalid. The app is messed up!
ID
Location
Germantown, Maryland
New Reviewer
I want them to reset my 2fa authenticator
I dont have the support i needed 2 rest my 2 fa authenticator. And is really hard 2 set up the 2fa authenticator i want some 1 call me to help me
ID
Location
Ocala, Florida
Preferred solution
Help with the 2 fa autheticator
New Reviewer
Need to update my email
I lost access to the email I used to set up my crypto account, it was andrewhardin2024@***.com I want to change it to hardinandrew6@***.com
ID
Location
Lebanon, Kentucky
Pros
- Affordable
Cons
- Money can disappear
Preferred solution
Email changed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCannot access my account
Can access my account And forget password I need someone to help me I tried many times still cannot do it Merry Christmas
ID
Location
San Jose, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey did not fix my problem.
The rep tried to fix it but could not and someone else wanted me to send some screen shots but we lost connection. I am trying to withdraw some funds to my bank and not having any luck. Please help if you can.
ID
Location
Springfield, Missouri
Preferred solution
Deliver product or service ordered
New Reviewer
This site is junk
I etransferd 10k 2 weeks ago and its still not in my account. They dont have a phone number to talk to anyone and the emails are all bots. The chat on the app are bots. DO NOT DEAL WITH THESE guys !!!!
User's recommendation: RUNNNNNNN.
ID
Location
Vancouver, British Columbia
Loss
$10
Preferred solution
Full refund
New Reviewer
I can’t access my account
The app would not open so I reinstalled it and now I cant access my account. Would you please help me get back into my account I already have a visa card so maybe you can use the visa card to help me locate my account.
ID
Location
Menifee, California
Loss
$650
Preferred solution
I need access to my account
Missing deposit
I etransfer money to my crypto wallet with the unique code but no money deposited after two weeks. I contacted support team but they told me to solve the problem. It should be responsibility of Crypto to find out the mistake they made rather than the customer
ID
Location
Columbus, Ohio
Preferred solution
Deliver product or service ordered
Unaware if where my btc transfer was going
I contacted crypto.com help team to get help with some issues with a btc transfer which resulted in me not knowing where my funds were going. I have still not had anyone contact me about that from over a week ago. Luckily the funds got to where they needed to be.
User's recommendation: If you need customer service ever at all for anything. This isn't the company for you.
ID
Location
Charlottesville, Virginia
New Reviewer
I can't get my money back from the wallet
I can't get my money back from the wallet but I am always asked to try again or contact customer service by contact@***.com 2 months ago now
User's recommendation: I need that money be transfert to my bank account please.
ID
Preferred solution
Transfert that money to my bank account please
Hacked account and stolen crypto
There was a breach in crypto.com on December 6th 2021 in which my account was compromised I had my crypto stolen and my bank card was used by the hackers as well its been 8 days with no resolution I have contacted them many of times with no reply my account is currently locked down so I cannot cash out what little crypto was left I would not trust this site til they fix these problems
ID
Location
Cottage Grove, Oregon
Deposit not deposited
Received call back and issue was dealt with in a timely manner. I would suggest that they make their exchange a little more user friendly and have more real people to talk to with regards to customer service issues.
ID
Account was hacked
Someone hacked into my crypto.com account and stole my shiba uni and tried to take money out of my bank account, this took.place on December 6 2021 around 2:17 pm. I message crypto.com about this incident and as of December 14 2021 this is still not resolved very dissatisfaction in crypto.com in how they have handled this situation and how unorganized they are , I have worked with 4 different employees of crypto.com and they have no idea how far along one another is ony verification process which has had me verifiy myself 4 time and each time has taken about 1 and half to complete its crazy to think that a billion dollar company could get hacked so easily made me uncomfortable for sure
User's recommendation: Beware.
ID
Location
Dallas, Texas
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