Crypto Com Reviews

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Verified Reviewer
New Reviewer

I can’t access my account.

Attempted to log on. Verification of my phone number for this process. System is not accepting my cell number as a valid number, therefore I cant access my account.
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ID
#3085916 Review #3085916 is a subjective opinion of poster.
Preferred solution
Need to be able to log on to access my account.

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Verified Reviewer
New Reviewer

After 5 minutes on hold I get a voice that tells me you are serving other customers, then you hang up

I attempted to set up a crypto account. Somewhere during this process, I was bounced between Crypto and email, back and forth, eventually getting to a point where I was no longer able to access Crypto. My password became not recognized, then my passcode was not recognized. This kind of activity is very frustrating!
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ID
#3085902 Review #3085902 is a subjective opinion of poster.
Cons
  • Not easy for me
Preferred solution
I would like to get my account set up so I can use it

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Verified Reviewer
New Reviewer

They have sent me the same instructions 3 times on selling my crypto to fiat . It dosent work and they want help. They dont answer phone and just want to sell my crypto and gey my money. That company

I want to sell my crypto and have the funds put back in my account. The support staff is a joke. They have sent the same instructions 3 times and they do not work. You have to wait a day for the support staff to get back to you and each one says the same thing. It just does not work. I cant sell my crypto and convert to USD .

User's recommendation: stay away, horrible support and communication.

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ID
#3085688 Review #3085688 is a subjective opinion of poster.
Cons
  • Support
Loss
$244
Preferred solution
Thsy say my money is in crypto com coin, just want to sell it and have my money put back in my bank account.
New Reviewer

Problem with platform

It's tell me that you changed the version and it tells me to I was going to go in to get it and it keeps telling me To try again and I redo it all and it tells me to try again There's nobody to get ahold of and there's no way to figure it out so you just get screwed I'm confused
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ID
#3085659 Review #3085659 is a subjective opinion of poster.
Location
Sewell, New Jersey
New Reviewer

Need to verify my phone number

The app will not let me use my phone number to verify that it's me using the app. The phone number that I am using is 1(21*)450-****.
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ID
#3084540 Review #3084540 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Its cool
  • Flexibility
  • Bitcoins
Cons
  • Errors
Preferred solution
Let the company propose a solution
New Reviewer

Need to verify my phone number

The app won't let me use my phone number to verify that it is me using the app. My phone is(216)450-****
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ID
#3084526 Review #3084526 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

A very complicated app

GoNeeds a lot of work to get codes, 2f authentication , all the time is complicated, I call cripto costumer service .... and nobody answer , just a machine , leave your message ....but no answering machine to leave message . Very disappointed , tired of try set up something all the time for nothing

User's recommendation: Go to coin base ! Like my friends do !!

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ID
#3084179 Review #3084179 is a subjective opinion of poster.
Location
Opa Locka, Florida

Delete account

My account got hacked my phone number and social are linked to the account my phone number is 760 486 ****
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ID
#3083817 Review #3083817 is a subjective opinion of poster.
Location
Hesperia, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Won’t let me log in

Its telling me my passcode is an error it wont let me get past that I know my pass code my heart and I know its not an error how can we fix this so I can get back in my account
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ID
#3083812 Review #3083812 is a subjective opinion of poster.
Location
Anaheim, California
Pros
  • App looks good
Cons
  • Cant access my account
Preferred solution
Let the company propose a solution

I can’t seem to log into my account

I cant seem to log into my accountNeed help So I can get a card can someone please help me please I need to get into my account and it keeps sending me too to my email
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ID
#3083774 Review #3083774 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • Account not working
New Reviewer

Unavailability of live person to deal with for help on logging problem

been directed to contact@***.com email but not getting any response from this department. i switch phone and now having a hard time logging in .. always come out with a not able to open site prompt. would be glad to see some help from your company.

User's recommendation: think twice or hundred times before joining.

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ID
#3083755 Review #3083755 is a subjective opinion of poster.
Location
Redlands, California
Preferred solution
just want to be able to log in without any run around prompt very frustrating

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Verified Reviewer
New Reviewer

Can't get into my account

I think I have been hacked by a supposed friend of mine. I helped her download the app and I used my email with a different password. Now she has the password and I think she changed it on me

User's recommendation: I don't have any.

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ID
#3083689 Review #3083689 is a subjective opinion of poster.
Location
Dalhart, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Ask about a transaction

I need my refund back from a transaction that was made from my account that wasent made by me and I need it as soon as possible
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ID
#3083372 Review #3083372 is a subjective opinion of poster.
Loss
$773
Preferred solution
Full refund

Cannot set up 2FA to move money.

Cannot move currency- I bfollow the instructions for Google Authenticator. It does not work my app is only allowing currency to come in and cannot move or transfer anything. Its been a week and no resolution. You can't chat nor can you call. Horrible Horrible.

User's recommendation: be careful.

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ID
#3083362 Review #3083362 is a subjective opinion of poster.
Location
Bellwood, Illinois
New Reviewer

You all hacked my account

This company just took a over a thousand dollars from my account without my permission. Then gives the run around to get my money back. They just continue to say we will look into it
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ID
#3082445 Review #3082445 is a subjective opinion of poster.
Location
Boston, Massachusetts
Pros
  • Ripped me off
Cons
  • Stole from me
Loss
$101322
Preferred solution
Full refund