Unclaimed
Crypto Com
Reviews and Complaints
780K
CLAIMED LOSSES
576
TOTAL REVIEWS
24.9K
PAGE VIEWS
5
ISSUES RESOLVED
Crypto Com Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI can’t access my account.
Attempted to log on. Verification of my phone number for this process. System is not accepting my cell number as a valid number, therefore I cant access my account.
ID
Preferred solution
Need to be able to log on to access my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAfter 5 minutes on hold I get a voice that tells me you are serving other customers, then you hang up
I attempted to set up a crypto account. Somewhere during this process, I was bounced between Crypto and email, back and forth, eventually getting to a point where I was no longer able to access Crypto. My password became not recognized, then my passcode was not recognized. This kind of activity is very frustrating!
ID
Cons
- Not easy for me
Preferred solution
I would like to get my account set up so I can use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey have sent me the same instructions 3 times on selling my crypto to fiat . It dosent work and they want help. They dont answer phone and just want to sell my crypto and gey my money. That company
I want to sell my crypto and have the funds put back in my account. The support staff is a joke. They have sent the same instructions 3 times and they do not work. You have to wait a day for the support staff to get back to you and each one says the same thing. It just does not work. I cant sell my crypto and convert to USD .
User's recommendation: stay away, horrible support and communication.
ID
Cons
- Support
Loss
$244
Preferred solution
Thsy say my money is in crypto com coin, just want to sell it and have my money put back in my bank account.
New Reviewer
Problem with platform
It's tell me that you changed the version and it tells me to I was going to go in to get it and it keeps telling me To try again and I redo it all and it tells me to try again There's nobody to get ahold of and there's no way to figure it out so you just get screwed I'm confused
ID
Location
Sewell, New Jersey
New Reviewer
Need to verify my phone number
The app will not let me use my phone number to verify that it's me using the app. The phone number that I am using is 1(21*)450-****.
ID
Location
Philadelphia, Pennsylvania
Pros
- Its cool
- Flexibility
- Bitcoins
Cons
- Errors
Preferred solution
Let the company propose a solution
New Reviewer
Need to verify my phone number
The app won't let me use my phone number to verify that it is me using the app. My phone is(216)450-****
ID
Location
Philadelphia, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerA very complicated app
GoNeeds a lot of work to get codes, 2f authentication , all the time is complicated, I call cripto costumer service .... and nobody answer , just a machine , leave your message ....but no answering machine to leave message . Very disappointed , tired of try set up something all the time for nothing
User's recommendation: Go to coin base ! Like my friends do !!
ID
Location
Opa Locka, Florida
Delete account
My account got hacked my phone number and social are linked to the account my phone number is 760 486 ****
ID
Location
Hesperia, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWon’t let me log in
Its telling me my passcode is an error it wont let me get past that I know my pass code my heart and I know its not an error how can we fix this so I can get back in my account
ID
Location
Anaheim, California
Pros
- App looks good
Cons
- Cant access my account
Preferred solution
Let the company propose a solution
I can’t seem to log into my account
I cant seem to log into my accountNeed help So I can get a card can someone please help me please I need to get into my account and it keeps sending me too to my email
ID
Location
Los Angeles, California
Cons
- Account not working
New Reviewer
Unavailability of live person to deal with for help on logging problem
been directed to contact@***.com email but not getting any response from this department. i switch phone and now having a hard time logging in .. always come out with a not able to open site prompt. would be glad to see some help from your company.
User's recommendation: think twice or hundred times before joining.
ID
Location
Redlands, California
Preferred solution
just want to be able to log in without any run around prompt very frustrating
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan't get into my account
I think I have been hacked by a supposed friend of mine. I helped her download the app and I used my email with a different password. Now she has the password and I think she changed it on me
User's recommendation: I don't have any.
ID
Location
Dalhart, Texas
Preferred solution
Let the company propose a solution
New Reviewer
Ask about a transaction
I need my refund back from a transaction that was made from my account that wasent made by me and I need it as soon as possible
ID
Loss
$773
Preferred solution
Full refund
Cannot set up 2FA to move money.
Cannot move currency- I bfollow the instructions for Google Authenticator. It does not work my app is only allowing currency to come in and cannot move or transfer anything. Its been a week and no resolution. You can't chat nor can you call. Horrible Horrible.
User's recommendation: be careful.
ID
Location
Bellwood, Illinois
New Reviewer
You all hacked my account
This company just took a over a thousand dollars from my account without my permission. Then gives the run around to get my money back. They just continue to say we will look into it
ID
Location
Boston, Massachusetts
Pros
- Ripped me off
Cons
- Stole from me
Loss
$101322
Preferred solution
Full refund
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