Unclaimed
Crypto Com
Reviews and Complaints
1M
CLAIMED LOSSES
767
TOTAL REVIEWS
36.7K
PAGE VIEWS
5
ISSUES RESOLVED
Crypto Com Reviews
New Reviewer
My account sais 0 ballance
Cannot trade crypto with crypto.com because my account balance is zero dollars. I created my account on 12 nine and it has been three weeks they told me to wait patiently and they were addressed my concerns, however no one ever got back to me please call me at 865-770-**** a SAP. Thank you very much and have a merry Christmas!
User's recommendation: not.
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEmail change
Im trying to change email cause I left money in stock but they wont help its horrible I just want my account
User's recommendation: Please get a secured email.
ID
Location
Los Angeles, California
Loss
$20
Preferred solution
For them to change my email
New Reviewer
Unable to purchase
It appears as if Im able to buy but after entering my ccv card number everything goes to a blank page and nothing happens
ID
Location
Orlando, Florida
Preferred solution
Get it fixed!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWithdrawal problem
Hello, last night, 22 december 2021 I tried to withdraw money from Transilvania Bank ATM in Bucharest. The sum is 180euro, or 900 Lei. I wrote the pin, selected 900lei and the card came out but no money. I entered my account on crypto.com and the 180euro was taken. I spoke with cal center and went to the bank this morning and they said you have to give them a payment refusal so that they can verify the transaction. This is because the card is not from their institution. Last night I started a discussion on the platform and this morning when I came with news/updates, I received no reply. Ray was the name and it appears he is away. Please help me with this issue. At least I want to continue the guidance discussion on the platform. Thanks, Oana Danut Cosmin
1 comment
ID
Location
Bucharest, București
Pros
- Easy-to-use
Loss
$195
Preferred solution
Full refund
New Reviewer
Top up not showing up on debit card
Added money on my card money not showing up. Called customer service no one picked up. Kinda frustrated cause its the holidays and I want that free cro! *** it guess Ill be rich holding what I got either way. But yea customer service step it up
ID
Location
Killeen, Texas
Loss
$5000
Preferred solution
Deliver product or service ordered
No one answers phone
It would be nice if you actually had customer service that answered a phone to help. Id rather close my account and find another company to trade with
User's recommendation: Find another site.
ID
Location
Collingswood, New Jersey
New Reviewer
I got hacked to my bank account
On 11/24/21 night time I got hacked to my bank account to do many transactions under Crypto.com. And all my money are gone please help.
ID
Location
San Jose, California
Loss
$12000
Preferred solution
Full refund
Card issue
Bad customer service it takes ages for them to response. I have an issue with my card but no one answer.
ID
Location
Brisbane, Queensland
New Reviewer
On December 6 2021 my account was hacked on Crypto.com, I could not get into my account at the time of the *** as a result I lost 20000**** shares of Shibu Uni and my bank card was compromised the hackers took money from my ban k and bought more crypto, once I was able...
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ID
Pros
- Have most of the crypto im interested in
Cons
- Account is not secure
Loss
$1000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Hi . I joined Crypto. Com lastFriday I made my first Trade I made a mistake E-Transfering my first deposit no Id #. After that i have always. Put the ID#. Yesterday Ithe 20th of December I sent $500. i didnt phone Crypto.Com to give them any kind of info. It was...
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ID
Preferred solution
Deliver product or service ordered
New Reviewer
Money taking from back account and then the company gave me an email address of a young lady and was trying to get me to Zelle my net money into her account
Money taken from account that was linked to PayPal which I was calling to have removed and now I have investigators from my daughters law firm investigating
User's recommendation: No unfamiliar with company.
ID
Location
Phoenix, Arizona
Pros
- Ripped me off
Cons
- Terrible customer service
Loss
$1180
Preferred solution
Full refund
Unable to add funds to my crypto.com Visa card.
I am still having the same problem topping up my Crypto.com Visa card. I have contacted my bank and they said it is not them. I have Called Crypto.com customer service twice and they keep telling me to just wait or try using another method to top up. I do not want to use my crypto to add funds. If I have to buy crypto to add funds to my card I am charged a fee for buying it. I dont think I should have a 2.99% rate to add funds to my Visa. I would really like someone to contact me with a solution. I added funds in the past with no issues. This is a recent issue. Thank you,
ID
Location
Charlotte, North Carolina
Withdrawl
I tried to withdraw money from my account and your site took my money as a loss. All I wanted to do is withdraw some of my money out of my account. Now my account is show -685 loss for today and I don't know why. Please help please help
ID
Location
Huntsville, Alabama
New Reviewer
System gliche
I am trying to purchase cro but it wont allow me to. Please help, the app continues to freeze on me. I believe it might be a system gliche occuring on the crypto.com app.
ID
Location
Seattle, Washington
New Reviewer
Lost my phone just in case for any further transactions
I lost my phone and I have over 4000 dollars 8000 worth in stocks any further transactions please cancel forgot my password n iCloud got locked its my life savings. Corny as it sounds yes I actually have faith in this app I watch every Congress videos
User's recommendation: Plus.
ID
Location
Moreno Valley, California
Pros
- Hope
- Profesional when speaking
- Make money
Cons
- Risk
Loss
$3000
Preferred solution
Security love reading the graphs even though hurts to lose made a 2k lose come back lot to learn from
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Hello, Yesterday the team from crypto.com messaged me about the solving of the dispute between institutions. So I received the full sum back. Good team.