Crypto Com Reviews

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My account sais 0 ballance

Cannot trade crypto with crypto.com because my account balance is zero dollars. I created my account on 12 nine and it has been three weeks they told me to wait patiently and they were addressed my concerns, however no one ever got back to me please call me at 865-770-**** a SAP. Thank you very much and have a merry Christmas!

User's recommendation: not.

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ID
#3192475 Review #3192475 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Email change

Im trying to change email cause I left money in stock but they wont help its horrible I just want my account

User's recommendation: Please get a secured email.

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ID
#3192324 Review #3192324 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$20
Preferred solution
For them to change my email
New Reviewer

Unable to purchase

It appears as if Im able to buy but after entering my ccv card number everything goes to a blank page and nothing happens
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ID
#3191870 Review #3191870 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Get it fixed!!!!

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Verified Reviewer
New Reviewer

Withdrawal problem

Hello, last night, 22 december 2021 I tried to withdraw money from Transilvania Bank ATM in Bucharest. The sum is 180euro, or 900 Lei. I wrote the pin, selected 900lei and the card came out but no money. I entered my account on crypto.com and the 180euro was taken. I spoke with cal center and went to the bank this morning and they said you have to give them a payment refusal so that they can verify the transaction. This is because the card is not from their institution. Last night I started a discussion on the platform and this morning when I came with news/updates, I received no reply. Ray was the name and it appears he is away. Please help me with this issue. At least I want to continue the guidance discussion on the platform. Thanks, Oana Danut Cosmin
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1 comment
#2121014

Hello, Yesterday the team from crypto.com messaged me about the solving of the dispute between institutions. So I received the full sum back. Good team.

ID
#3190683 Review #3190683 is a subjective opinion of poster.
Location
Bucharest, București
Pros
  • Easy-to-use
Loss
$195
Preferred solution
Full refund
New Reviewer

Top up not showing up on debit card

Added money on my card money not showing up. Called customer service no one picked up. Kinda frustrated cause its the holidays and I want that free cro! *** it guess Ill be rich holding what I got either way. But yea customer service step it up
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ID
#3190321 Review #3190321 is a subjective opinion of poster.
Location
Killeen, Texas
Loss
$5000
Preferred solution
Deliver product or service ordered

No one answers phone

It would be nice if you actually had customer service that answered a phone to help. Id rather close my account and find another company to trade with

User's recommendation: Find another site.

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ID
#3189775 Review #3189775 is a subjective opinion of poster.
Location
Collingswood, New Jersey
New Reviewer

I got hacked to my bank account

On 11/24/21 night time I got hacked to my bank account to do many transactions under Crypto.com. And all my money are gone please help.
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ID
#3188581 Review #3188581 is a subjective opinion of poster.
Location
San Jose, California
Loss
$12000
Preferred solution
Full refund

Card issue

Bad customer service it takes ages for them to response. I have an issue with my card but no one answer.
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ID
#3185965 Review #3185965 is a subjective opinion of poster.
Location
Brisbane, Queensland
New Reviewer
On December 6 2021 my account was hacked on Crypto.com, I could not get into my account at the time of the *** as a result I lost 20000**** shares of Shibu Uni and my bank card was compromised the hackers took money from my ban k and bought more crypto, once I was able...
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ID
#3184936 Review #3184936 is a subjective opinion of poster.
Pros
  • Have most of the crypto im interested in
Cons
  • Account is not secure
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hi . I joined Crypto. Com lastFriday I made my first Trade I made a mistake E-Transfering my first deposit no Id #. After that i have always. Put the ID#. Yesterday Ithe 20th of December I sent $500. i didnt phone Crypto.Com to give them any kind of info. It was...
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ID
#3183127 Review #3183127 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Money taking from back account and then the company gave me an email address of a young lady and was trying to get me to Zelle my net money into her account

Money taken from account that was linked to PayPal which I was calling to have removed and now I have investigators from my daughters law firm investigating

User's recommendation: No unfamiliar with company.

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ID
#3182172 Review #3182172 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Ripped me off
Cons
  • Terrible customer service
Loss
$1180
Preferred solution
Full refund

Unable to add funds to my crypto.com Visa card.

I am still having the same problem topping up my Crypto.com Visa card. I have contacted my bank and they said it is not them. I have Called Crypto.com customer service twice and they keep telling me to just wait or try using another method to top up. I do not want to use my crypto to add funds. If I have to buy crypto to add funds to my card I am charged a fee for buying it. I dont think I should have a 2.99% rate to add funds to my Visa. I would really like someone to contact me with a solution. I added funds in the past with no issues. This is a recent issue. Thank you,
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ID
#3181400 Review #3181400 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Withdrawl

I tried to withdraw money from my account and your site took my money as a loss. All I wanted to do is withdraw some of my money out of my account. Now my account is show -685 loss for today and I don't know why. Please help please help
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ID
#3180213 Review #3180213 is a subjective opinion of poster.
Location
Huntsville, Alabama
New Reviewer

System gliche

I am trying to purchase cro but it wont allow me to. Please help, the app continues to freeze on me. I believe it might be a system gliche occuring on the crypto.com app.
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ID
#3180178 Review #3180178 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Lost my phone just in case for any further transactions

I lost my phone and I have over 4000 dollars 8000 worth in stocks any further transactions please cancel forgot my password n iCloud got locked its my life savings. Corny as it sounds yes I actually have faith in this app I watch every Congress videos

User's recommendation: Plus.

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ID
#3178678 Review #3178678 is a subjective opinion of poster.
Location
Moreno Valley, California
Pros
  • Hope
  • Profesional when speaking
  • Make money
Cons
  • Risk
Loss
$3000
Preferred solution
Security love reading the graphs even though hurts to lose made a 2k lose come back lot to learn from